• Ensures that all commitments and obligations for the client are met and/or exceeded throughout the project and provides ongoing support. Partners with Sales Rep and customer as a trusted advisor by establishing, maintaining and growing a long term business relationship. Continually educates customers regarding Engineering capabilities.• Serve as project liaison to tie the process together and ensure take offs are submitted with a goal of 100% accuracy, efficiency and delivery. Ensures execution is seamless from start to completion.• Evaluates construction schedule and ensures project deliverables are met by coordinating activities with internal departments. Reviews daily material takeoff schedule and tracker to ensure customer & production timelines are being met. Manages multiple phase/releases for projects assigned.• Files all documents needed to create Takeoff Project, including project specifications, Project Definition Document (PDD) insulation schedule, site drawings including lead sheet, and equipment list. • Completes and QC’s MTO proposals and quote revisions. Modifies all MTO files into production ready format for manufacturing. Responsible for data entry of MTO orders into the ERP system. • Verify material order information provided is complete, including pricing, customer ID, shipping address and method. Prioritizes order to ensure that rush orders and larger orders are processed first. • Leads functional and cross functional teams in problem solving and continuous process improvement activities based on feedback gained from Project Completion Meetings.• Assists Sales Reps. to address major customer conflicts from a technical standpoint and/or resource constraints.• Contributes in training sales force on engineered services to ensure customer understanding of MSI capabilities. • Maintain understanding of MSI pricing, products, product usage and procedures. Provides product information to customers consistently.

• Plans and executes sales activities which support company sales objectives and develops new opportunities within established territory for growth. Participates in developing individual sales forecasts and goals.• Familiarize and demonstrate to customer’s new products (services) and developments, continually emphasizing our value proposition.• Coordinate and assist the technical staff to determine customers' needs and preparation of samples as needed. Assist as needed in the development of new or special products.• Prepare and deliver formal presentations to customers on proposed products. Attend and assist with preparations for trade shows.• Ensures that all commitments and obligations for the client are met and/or exceeded throughout the project/order and provides ongoing support. Partners with customer as a trusted advisor by establishing, maintaining and growing a long term business relationship.• Gather project information; prepare sales quotations, terms of sales, delivery dates, etc., to ensure accurate processing of order. Ensure that all sales proposals are completed and delivered to the customer.• Serves as a team leader to ensure the Inside Sales team is effectively managing and completing sales activities within established timelines. Provides project details and guidance to inside team for order processing thru delivery.• Investigate customer complaints regarding non-conforming or unacceptable products and recommend corrective action.• Keep the company informed on competitive products, promotional matters, sales techniques, pricing, and market changes.• Prepare and submit periodic reports on activities, sales volume, expenses, etc.

•Establishes, develops and maintains relationships at the management and executive levels to secure business and enhance revenue growth. •Understands and utilizes MSI pricing, products, product usage and procedures to solve customer identification problems. In addition, educates customers about MSI’s products and services. •Develops new business and grows market share. •Utilizes Microsoft CRM to its fullest potential to enhance the customer relationship and provide value based solutions.•Provides solution selling methodologies to sell to the customer based on value and avoids commodity selling tactics.•Meets or exceeds commitments and obligations to the client throughout the project/order and provides ongoing support. •Acts as a trusted advisor to the customer by establishing, maintaining and growing a long term business relationship.•Researches the competition and the markets of the company and customer to stay abreast of competitors, developments in competitive products, and changes in the market. Shares information with MSI sales team as necessary.•May provide customer service support and account management for specified markets; including completing and closing quotes, order preparation and distributing confirmations within 1 hour turnaround of receipt, as assigned. Prioritizes order to ensure that rush orders and larger orders are processed first. •May use effective problem resolution skills to work through customer issues. Thinks on their feet to offer substitute product and compensatory product (as applicable) in order to resolve issues and retain customers. Researches customer requests and insures proper customer follow-up. •Learns, understands and incorporates into their daily job MSI’s services: Submittal, Material Take-off’s (MTO), packaging services and product recommendation. Responsible for catalog, binder, sample and submittal mailings.

• Responsible for ordering all office supplies and building maintenance items for corporate and all offices.• Upkeep of all fleet vehicle maintenance, CDL logs, fuel bill and vehicle registration.• Maintain building security using KRONOS, including distribution of key cards.• Assist in writing purchase orders, checking in materials, asset tagging and any other miscellaneous office duties as needed.