Karil Sampson, Ma, Pmp Email & Phone Number

Cleveland/Akron, Ohio Area

○ Leads the Office of Innovation & Performance.○ Serves as a project manager for process improvement projects.○ Trains and coaches personnel throughout the County regarding process improvement methodologies and their practical implementation.○ Reviews and monitors departmental process improvements in response to audits, investigations, and other internal or external reviews.○ Plans, organizes, directs and conducts reviews of County programs, policies, procedures, and practices.○ Works alongside departments undergoing internal audits or other internal or external reviews.○ Works with departments to prepare improvement plans as a result of deficiencies identified by internal audits or other internal or external reviews, and assists departments in identifying and implementing policy, procedure, and personnel improvements to resolve deficiencies.○ Conducts analytical research and presents implementation alternatives on various processes, policies, procedures, or practices.

Dayton, Ohio Area

○ Strategic market analysis and development for client proposals○ Project Manager for initiatives in IT and distribution operations.○ Business Development through direct contact and industry trade shows○ Designing customer service protocols and metrics○ Product Design & Development ○ IT network design & management

Cleveland/Akron, Ohio Area

○ SWOT Analysis○ Strategic market analysis and development○ Business relocation research ○ Recruitment & employee screening○ IT infrastructure development

Kent, Ohio

Wichita Falls, Texas Area

Wichita Falls, Texas Area

○ Supervised operations of all 10 campus computer laboratories○ Supervised 30+ part-time student lab assistants○ Performed hardware and software maintenance on lab equipment○ Performed technical repairs on lab equipment○ Managed lab security and privileges

Antigua And Barbuda

○ Promoted twice throughout tenure:● Network Administrator● Customer Service Representative○ Highlights:● Organized, managed, and supervised the transition of the IT infrastructure twice during tenure● Implemented centralized file server with full backup and restoration ability● Implemented corporate intranet, linking Canadian and Antiguan headquarters● Managed exchange server and corporate network privileges. ● Implemented regular IT infrastructure upgrades to optimize corporate efficiency● Customer service team’s technical specialist at inbound call center ● Left World Gaming to pursue higher education in the United States

Antigua And Barbuda

○ Managed client accounts exceeding $5,000,000 throughout Eastern Caribbean○ Created travel insurance product as part of marketing initiative○ Coordinated various sponsorship activities within the community○ Implemented automated data entry system to improve corporate efficiency

Master Of Arts - Ma, Political Science And Government

Bachelor'S Degree, International/Global Studies