Kari Lyden Email & Phone Number

Mt.Laurel, New Jersey

Mount Laurel, New Jersey

Mount Laurel, NJ

https://karilyden.annie-mac.com/http://www.heromortgages.com/

PHH Mortgage

• Developed and demonstrated leadership skills, running 4 teams (2 high net worth and 2 standard sales). Structured loans and handled financial matters. Executed daily activities, processes and production targets.
• Provided leadership, training, coaching and development, resulting in over $500MM annually in closed loans.
• Oversaw sales activity, pipeline management and monthly performance for UBS, corporate client account, leading business source to highest registration to close conversion rates.
• Delivered technical expertise and direction to teams on products, rates and underwriting requirements, decreasing defect rates, producing more closings and increasing profitability.
• Managed daily workflow and reports within team, ensuring loans met compliance and investor guidelines while reducing amount of buybacks.
• Worked hand-in-hand with many outside departments, assisting teams with any challenges facilitating loans through process, ensuring loans were closeable and saleable.

• Provided extensive knowledge of mortgage process from originations to closing with high net worth clients. Delivered and educated all aspects of mortgage to clients, advisors and specialists. Originated, processed and.
• Established trust, relationships and referral base, resulting in promotion to PLATINUM mortgage banker working with high net worth clients.
• Assisted in creation of new hire handbook, familiarizing bankers with culture, techniques and guidelines.
• Developed and delivered strategic solutions in collaboration with mortgage specialists and financial advisors for clients with complex financial needs, consistently growing business.
• Obtained new business through strong referral base by providing tenacious client follow-up and exceptional service.
• Educated financial advisors, mortgage specialists and clients on constant changes to products, underwriting guidelines and mortgage industry trends, building client confidence.

• Dealt with lead management, sales targets, compliance and relationship building. Worked closely with clients and financial advisors developing mortgage goals. Delivered suitable products to different calibers of clients.
• Passed National and Uniform State Tests, currently SAFE registered and hold licenses in 23 states.
• Created direct referral base by solidifying relationships with advisors and clients by designing offerings, proposing solutions and identify long-term strategy, fitting mortgage into client’s financial goals.
• Received Presidents Club for being a leader in sales, conversions and closings within the business unit.
• Nominated by peers to be on Sales Advocate Team – representing sales floor in meetings with Senior Leadership Team, reviewing challenges and proposing changes and ideas.
• Demonstrated MVP’s and proven skill set which resulted in being chosen by upper management to mentor new and seasoned sales consultants on most up-to-date business practices, efficient communication skills.

• Supervised sales audit team. Monitored and coached sales teams delivery of quality applications. Trained new hires on best practices.
• Coached teams and sales consultants on necessary tools for completing quality application, ensuring salable loans.
• Audited applications, safeguarding accuracy, saving company money.
• Met goals with accuracy and consistency, delivering smoother, seamless process for client, resulting in higher retention rates.
• Developed and facilitated training program called “Satellite Academy” – training new hires on ways of taking quality applications, increasing production, reducing costly defects and improving number of closings.

• Developed working knowledge of mortgage process and guidelines. Accountable for sales targets and penetration rates while delivering quality applications. Delivered guidance and products to clients.
• Gained working knowledge of mortgage programs, rates and guidelines, effectively selling loans.
• Developed excellent pipeline management and organizational skills, missing less opportunities and increasing sales.
• Received multiple MVP awards for Top Sales and Top Quality.
• Represented department as member of Consultant Congress – met with upper management discussing upcoming changes in industry and reporting back to floor.

Associate'S Degree, Liberal Arts And Sciences, General Studies And Humanities

Education record