-Develop and implement sales strategies to drive revenue/market growth in the SME segment. -Analyze market trends and customer needs to identify opportunities for growth and expansion. -Collaborate with cross-functional teams to develop product offerings and pricing strategies for the SME segment.-Signing with 7 vendors across Egypt to support in interviewing, hiring & training sales force. -Lead and manage a team of 5 senior managers, 12 sales managers, 73 leaders, and 600 sales agents to achieve sales targets. -Distributing Sales agents across 800 retail stores to ensure training retail sales agents on latest corporate benefits, services & values propositions. -Monitor foot traffic & customer engagement in retail stores through STK sales application (Sales tool kit) creation to identify that distribution is efficient. -Monitor sales performance metrics and KPIs to track progress and make data-driven decisions. *STK is designed for monitoring sales work force live on ground, to ensure that all agents are distributed well across Egypt & efficient. *Generating reports/heat map with all visits done & giving accurate reports with areas covered by agents for future enhancements in network & redeployments. -Build and maintain relationships with key clients and partners to drive business development opportunities. *Signing an exclusive partnership with IMC “Industrial modernization Center” to offer & distribute e& services 9k factories across Egypt. *Signing third party deals with 2 fintech companies to expand our sales through their sales force. *Managing ERADA.-Stay updated on industry trends, competitor activities, and emerging technologies to stay ahead in the market. *Doubling e& SME base in 2023 which lead to 2nd place in telecom market. -Provide leadership, guidance, and support to the sales team to ensure high performance and motivation. -Lead training and development programs for the sales team to enhance their skills and knowledge.

-Building a strong team in Greater Cairo & Giza focusing on selling telecom services to small and medium enterprises (SMEs). *4 Direct report managers, 12 supervisors, 150 agents -Distributing 15 agents managed by 1 manager in the highest traffic stores located in Cairo & Giza to promote corporate offers for retail customers. - Collaborate with marketing team to create targeted campaigns and promotions to attract retail customers & - Provide training, coaching, and mentorship to the sales team to ensure they have the knowledge and skills to effectively sell - Build and maintain relationships with key SME clients and retail partners to drive customer acquisition. *Managing ERADA, one of e& partners and leading in microfinance industry who helped in increasing our sales reach & achievements. - Monitor sales performance, track KPIs, and analyze data to identify opportunities for improvement and optimize sales processes. *Enhancing end to end activation cycle from 8 days to 2 days through reports sent by insights team which lead to 45% incremental in sales & revenues. - Work closely with cross-functional teams, including product development and customer service, to ensure a seamless customer experience. - Prepare regular reports and presentations on sales performance, market trends, and team achievements for management.

-Manage the growth of enterprise by converting the untapped accounts in Upper Egypt & Red Sea.-Working with customer care focusing on; on boarding new accounts and welcome experience through running cross-department projects.-Develop clear KPIs and measurements for Resellers team consistent with Vodafone goals and strategy to secure channels profitability and efficiency Managing 2 resellers distributing their sales force in North & South Upper Egypt to ensure maximum sales reach & efficiency in selling Vodafone services.-Build a strong and solid direct enterprise team by selling all VF products portfolio across Upper Egypt & Red sea.-Set the acquisition strategy and plans with EBU departments for enterprise acquisition including detailed budget submission & products customization.

-Managing a team of 10 account managers & providing guidance to help them achieve individual & team objective. -Minimizing Churn rates and increase accounts stickiness & loyalty. -Cross function activities and projects with Marketing, collection & retention to ensure full grip over market changes and competitive activities. -Launching and introducing the full range of new products and services to keep our competitive edge in the market within the existing base. -Maximizing Solutions Sales & Services to ensure revenue growth.

-Monitoring sales volume & revenues against forecast. -Track daily/weekly/monthly reports. -Monitor and maintain cross function activities (fraud, activation, bidding ...). -Maintains contact with all clients in the market area through joint visits to ensure high levels of client satisfaction. -Focus on the customer experience and be sure that they are up to date with all new offers. -Prepare new sales representatives by conducting orientation to sales process.

-Managing and maintaining customers relation and developing the business with designated accounts. -Identifying, Contacting and meeting potential and existing clients, with the purpose of understanding their needs and tailoring solutions and interventions to satisfy those needs. -Diagnosing development and performance improvement requirements and preparing and presenting proposals and quotations. -Researching, developing, and tailoring solutions (through R&D) including training

•Provide accurate weekly/monthly reports within the agreed upon time frame•Build customer offers that maximize profitability for Vodafone whilst securing the new business.•Ensure that customer solutions are effectively delivered.•Escalate and resolve service affecting issues that arise•Have a full understanding of the customer offer and experience delivered by competitors.•Deliver a world class customer experience through effective relationships with internal and external customers•Training the new members on the sales team and ensuring that their knowledge and skills are enhanced to maximize the sale revenue.•Making sure that the newly joined employees contribute significantly to the business.

-Deliver data and voice connections against set targets. -Build customer offers that maximize profitability for Vodafone whilst securing the new business. -Deliver solutions that drive data usage in line with the wider data sales targets “closed a deal with 8M paid in advance for 1 year”. -Deliver a world class customer experience through effective relationships with internal

-Maintained communication with management to ensure marketing activities & sales plan are aligned with business goals. -Build a pipeline of Short, Medium- and Long-term prospects. -Implemented training courses for new recruits. -Responsible for training all newly hired sales executives and that they are fully aware of all products & services.