- Responsible for financial transactions amounts 60 early childhood development centers in the United States- Annual budget preparation- Trained local ECDC teams on financial processes- Responsible for national reimbursement

Analyzed, tracked and trended Video On Demand (VoD) and Pay Per View (PPV) usage purchased by our U Verse customers. Performed root cause analysis to determine month-over-month variances in VoD and PPV usage. Developed and maintained key metrics to monitor VoD and PPV usage. Reconciled VoD and PPV usage between systems to ensure receipt and settlement completeness of all VoD and PPV usage. Performed royalty calculations and submitted payments to content providers based on contractual agreements. Served as lead representative with internal and external auditors. Implemented process improvements which improved accuracy and timeliness metricsBILLING MANAGER, AT&TSeptember 2003 – March 2007 Used QuickBooks to invoice over $9M in monthly revenue to our 1,200 subscribers; researched requests for billing adjustments with a sustain rate of 30%; validated billing controls as part of the SOX initiative; Tracked and reported on all upcoming projects, promotions affecting DSL customer invoice; communicated impact of projects and promotions to the Invoice Verification group; ensured Bill Audit group’s requirements were met on all projects affecting customers’ invoices; ensured accuracy and timeliness of all post-launch testing; communicated all pre-launch and post-launch issues to management; performed rate audits to verify contract rates were applied correctly by the billing system.

- Quickbooks for financial analysis and trending - Excel for central region budgeting

Traffic: Ensured timely and accurate processing of 156 million Call Detail Records (CDRs) per month; ensured timely review and processing of records in error files; ensured timely review and delivery of call records to the appropriate billing systems; performed gap analysis and trending reports; consistently met the goal of processing switch traffic from all 30 switches within 24 hour of receipt; managed staff of 5 traffic analysts.Billing: ensured timely processing of 40 production runs, 40 test runs and 20 sample runs per month; reduced the average number of days to invoice from 8.93 to 5.40; Vendor Management: reduced ADC’s monthly invoice by 50% by empowering staff to resolve issues internally and by providing system/software training; aggressively managed our print vendor to ensure the timely mailing of end user invoices; Reporting: responsible for producing weekly revenue reports and monthly executive reports on traffic and billing

Ensured accurate and timely processing of daily long-distance CDRs (call detail records) from 4 switches; managed Rate tables and NPA split tables; managed the transmission of EMI records to OAN; Reviewed Confirmation and reject reports; reviewed OAN, PacBell and Perot invoices for accuracy; Managed the posting of $700,000 in payments during the acquisition of Robotel; conducted an audit of all rate tables to ensure accuracy and consistency with FCC tariffs; handled all PUC complaints; successfully disputed a $60,000 charge on the PacBell invoice; reduced LEC rejects to $12,000 from $40,000 per month