Karim D. is a Account Management | Business Development | Sales at HBX Group. Colleagues describe him as "Karim was my manager during almost 2 years and from day 1 he gave me his trust and confidence, he was what is to me a great manager : -giving feedback for the good and the bad -taking the pressure from above him, and not putting him to his team in order for them to perform at their best without stress -always here to help and great coaching session all the way -Giving his team the wish and motivation to perform at their best. Thank you Karim !" and "Karim was such a good example of a really great coworker. He was definetely down to help at anytime. I am thankful for sharing work experience with him as he was able to teach me good work ethics such as ambition, perseverance, kindness and open-mindedness. I hope some day our careers get us to work again together. Shukran amigo!"
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Destination SalesHbx Group Oct 2023 - Present -
Destination Sales ExecutiveHotelbeds Apr 2023 - Oct 2023Spain -
Business Development | Emea SupplyAgoda Jul 2022 - Apr 2023Hungary- Manage hotel accounts in various countries of EMEA region.- Conduct Upsell, x-sell and new aquisitions conversations.- Maintain and strengthen business relationsships with partners. -
Team ManagerAgoda Oct 2019 - Jul 2022Hungary Area- Manage French speaking market: SLAs, QA and product.- Coach, train and motivate team.- Impliment, manage and monitor experiments.- Create fortnightly and QBR reports about market and team status.
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Team CaptainAgoda Oct 2018 - Oct 2019Budapest, Budapest, Hungary- Provide support to frontline agents - Handle difficult cases: escalation/supervisor call- Conduct coaching and training sessions- Manage workload to improve traffic SLAs
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Customer Experience SpecialistAgoda Oct 2017 - Oct 2018Budapest, Budapest, Hungary- Handle customers requests and complaints via email and phone.- Escalate internal issues to relevant stakeholders. - Handle difficult cases: Relocations and overbooking.
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Front Desk ReceptionistHôtel Royal Tulip City Center Tanger Jun 2017 - Sep 2017Tanger-Asilah Prefecture, Morocco- Guest check-in and check-out- Respond to phone calls and emails (handle requests and complaints) - Manage walk-in guests and reservations.
Karim D. Education Details
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Tourism -
Erasmus
Frequently Asked Questions about Karim D.
What company does Karim D. work for?
Karim D. works for Hbx Group
What is Karim D.'s role at the current company?
Karim D.'s current role is Account Management | Business Development | Sales.
What schools did Karim D. attend?
Karim D. attended Universidad De Málaga, Haute Ecole Charlemagne.
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