Karim E. Email & Phone Number

Smart Village

• Provided guidance and support to a team of counselors.• resulting in improved morale and an increase in staff retention. • Created and maintained detailed technical documentation of service desk processes and procedures.• resulting in a reduction in resolution times• Identified and resolved technical issues in a timely and efficient manner• resulting in a reduction in customer support requests• Developed and implemented a knowledge base of technical issues and their solutions.• resulting in a decrease in customer call time.

Giza Governorate , Egypt Kilo 28 Cairo-Alex Road

• Define project scope, objectives, and deliverables.• Develop a detailed project plan, including timelines, resources, and budget requirements.• Identify and manage project risks and issues• Assemble and lead a cross-functional project team.• Assign tasks and responsibilities to team members.• Provide guidance and support to team members throughout the project life cycle• Create and manage project budgets.• Monitor and control project costs to ensure they stay within budget• Develop and maintain project schedules.• Track progress and ensure project milestones are met.• Establish clear communication channels with stakeholders.• Provide regular project status updates to stakeholders, including executives, clients, and team members.• Ensure that project deliverables meet the required quality standards.• Implement quality control processes to identify and address issues.• Maintain comprehensive project documentation, including project plans, reports, and records.• Conduct project postmortems to analyze successes and areas for improvement.• Close out the project and ensure all necessary documentation and handovers are completed.

Cairo, Egypt

• Installed and configured firewalls and anti-virus software to improve network security• Configured and maintained network security settings to ensure user data was protected from cyber threats• Developed and maintained a secure network and computer systems, ensuring data protection and security• Developed and implemented a complex network security system, reducing the risk of cyber threats.• Created a malware detection and response system that blocked malicious code from entering the network, resulting in improved security• Designed and implemented a secure network architecture that enabled remote access for employees and improved security• Developed comprehensive network security policies and procedures to protect against unauthorized access, malware, and other security threats• Implemented a comprehensive security strategy that improved network security and compliance with industry best practices• Configured and maintained firewalls, IDS/IPS, and other security controls to protect the organization’s network and systems.

Cairo, Egypt

• Led a team of IT professionals to successfully complete a major IT project on time and within budget• Developed and implemented IT best practices, resulting in an improvement in IT efficiency and productivity• Negotiated contracts with IT vendors and third-party service providers, resulting in a reduction in IT costs• Implemented IT help desk systems and tools, resulting in an improvement in IT support response time• Streamlined IT operations by automating manual processes, resulting in a reduction in IT costs• Provides Consultancy for government entities in Egypt including ministries.• responsible for organizing international events such as fife 2009, IOI 2008, etc. • Checkup New technology and software.• Troubleshoot information technology issues.

Tripoli, Libya

1-Instructor for MCSE Courses.2-Admin Prometric & VUE Testing Center.3-Manage, install, and configure Microsoft windows server 2003, 2008 (Active Directory,DHCP, ISA server, SMS 2003, Exchange 2003, 2007).

Heliopolis , Cairo Egypt

• Managed user accounts, passwords, and access privileges to ensure secure access to applications and data• Installed, configured, and maintained enterprise-level Linux and Windows server systems• Implemented security best practices to harden system security, resulting in a decrease in security incidents• Implemented a virtualization strategy that allowed multiple applications and operating systems to run on a single server, resulting in improved hardware utilization and cost savings• Developed an automated backup and disaster recovery system that reduced system downtime.• Monitored system performance and identified and resolved performance issues, resulting in an improvement in overall system performance• Collaborated with teams to develop and deploy applications in a cloud environment, resulting in improved scalability and reduced costs• Troubleshot and resolved hardware and software issues• resulting in a reduction in help-desk tickets

Cairo, Egypt

• Implemented a ticketing system that improved the efficiency of managing customer inquiries and complaints• Identified and escalated major technical issues to engineering for resolution• Collaborated with cross-functional teams to identify and resolve customer issues• Created a knowledge base of technical documentation for self-service by customers, resulting in a reduction in customer support tickets• Maintained and updated customer support databases with accurate and up-to-date information• Delivered technical training to customers, resulting in improved user adoption of products

Diploma, Computer Systems Networking And Telecommunications, A+

Activities and Societies: 1-Networking Essentials, 2-Windows Server 2008 Administration. 3-Internetworking Concepts, (Basic Routing &.

Bachelor'S Degree, Ancient Studies/Civilization, Pass