> Established and managed PMO function, including developing and implementing standards, processes, and templates.> Design, create and manage interactive power BI dashboards to provide actionable insights to stakeholders.> Perform data analysis and translate these findings into visually compelling reports.> Integrate and transform data from multiple sources using power Query, ensuring data accuracy and consistency.> provide training and support to team members on power BI functionalities.> Monitor and optimize the performance of power BI reports to ensure efficient data processing and quick response times.> Create and maintain comprehensive documentation and quick response times.

>Daily basis monitoring Network server's health.>Admin on cisco switches for Technical changes-solving technical issues.>Admin on upgrading cisco switches-Router's OS.>Monitor & report the quality of services, on time change implementation.>Verifies the details sent & determines user-level access & rights.>Change modification processes after troubleshooting according to the team's requests.>Verify users & system stability & processing.>Ensure customers complains are managed and resolved in a timely manner.>Acts as the customers’ primary point of contact and an escalation point.>work with the account team to sell IHS products and services.

> Manage orange network nodes within (Routers, switches, L2, L3) domains.> Ensure customer satisfaction by supporting to reach the agreed level of network performance.> Manage network availability based on customer requirements and also orange's commitment.> Following up change requests process with the change management team till it will be approved.> applied implantation and installation on cisco CPE (pre-configuration test).> Asses prioritize response & report on time.> Manage project & bulk change requests using standard process & procedures.> perform the pre-checks before the change window time also post-checks.> Monitor & report the quality of services, on time change implementation.

Responsibilities include :- Manage Huawei transmission network nodes within (PTN, OSN,RTN) domains including SIAE, ZTE, ALCATEL MW link nodes.- Handling and following up common problems with the related MS project department till restoration within the agreed SLA / KPI.- The network healthy management & routine health check of network elements, including data record and network availability, and submit the analysis reports. - Guide the field Engineer(FE) for all scheduled change activities.- Using statistics to identify the congested parts of the transmission Network.-Deal technically to assure the efficient reduction in network faults related to circuit switching.