A revenue-driven business executive with about 16+ years of extensive experience in commercialoperations, customer experience, and retail management in telecommunication, healthcare, automotive and advertising fields in multinational and big local environments in UAE and Egypt. Aiming at makingrobust, data-driven corporate decisions that elevate the company’s financial and operationalperformance.► Professional Accomplishments: - • Contributed to launching two new branches that increased the overall revenue by 17% in 2023. • Led AMG Contact Center transformation project that improved SLA by 20%, boosted conversion rate that reached 40% and optimized cost by15%. • Developed and executed a marketing strategy that led to around 20% increase in sales from digital channels in 2022. • Led CX strategy that uplifted customers’ perception, accordingly Etisalat placed at the first rank in TRIM report in 2020. • Successfully participated in launching an e-commerce platform that led to 50% increase in online sales revenue within the first year in Etisalat. • Implemented visual merchandising strategy that led to 15% increase in average transaction value and 20% uplift in overall sales in Etisalat. ► Technical Competencies: - • Customer Experience and CRM. • Commercial Strategy Development and Implementation. • E-Commerce and Omni-Channel.• Retail Management. • Cross-Functional Collaboration. • Stakeholder Management. • Influential Leadership.• Change Management.