Karim Gamal Email and Phone Number

Proven ability in streamlining internal & external reporting processes and implementing latest practices & automation in operations.

I am accountable for aligning operational systems, processes & policies to organizations mission with regards to management reporting, information flow, business process and organizational planning.

• Coordinated human resource activities related to IT operations.• Focused on accomplishment of business objectives of IT operations through maintenance of existing systems, evaluation, testing & implementation of new technology.• Defined production, productivity, quality & customer-service standards; ensured audit compliance and prompt resolution of issues.• Prepared annual budget, scheduled expenditure and analyzed/ mitigated variances.• Assessed service requirements of IT operations for users/ departments; prioritized modifications to core system applications and maintained updated documentation of resolved issues.• Involved in collation, analysis, summarizing data/ trends in new technologies with regards to storage architecture, capacity and response time.• Maintained updated job knowledge by participating in educational opportunities/ professional organizations; reading professional publications; maintaining personal networks; participating in professional organizations.