- Provided high-level of support for financial software core system and other implemented dashboards, addressing and resolving complex technical issues for end-users.- Diagnosed and report incidents related to software functionality, and performance, ensuring minimal disruption to business workflows.- Conducted user training sessions, and created comprehensive guides to enhance user onboarding.- Worked closely with the development team to identify, reproduce, and escalate software… Show more - Provided high-level of support for financial software core system and other implemented dashboards, addressing and resolving complex technical issues for end-users.- Diagnosed and report incidents related to software functionality, and performance, ensuring minimal disruption to business workflows.- Conducted user training sessions, and created comprehensive guides to enhance user onboarding.- Worked closely with the development team to identify, reproduce, and escalate software bugs, contributing to the enhancement and stabilization of applications.- Participated in regular meetings to provide feedback and insights on application performance and user issues.- Tested and validated system changes, ensuring compatibility and stability across the production environment. Show less

- Process Improvement & Best Practices:Identified opportunities for process improvements, streamlining support workflows, and implementing best practices to enhance efficiency.Developed and implemented automated scripts and tools to reduce manual effort and expedite routine support tasks.