Karim Kamel Email & Phone Number

Egypt

• Project Management
• Project Planning: Develop and implement strategic project plans, including timelines, budgets, and resource allocation
• Coordination: Oversea the coordination of all phases of construction, from initial planning to completion.Team Leadership
• Team Management: Lead and manage a multidisciplinary team of construction professionals, including project managers, engineers, site managers, and support staff.
• Recruitment: Participate in the recruitment and… Show more Project Management
• Recruitment: Participate in the recruitment and selection of key personnel.Client Relations

• Advanced technical support for all computing issues
• Ownership of incident creation, resolution and closure.
• Utilize current problem and knowledge management software in accordance with standard operating procedures to track inbound calls, e-mails and service requests.
• Work with IT team to proactively identify problems and facilitate resolutions.
• Gathering, analyzing, reviewing, categorizing and overseeing ticket assignments for technical support, insuring referral to… Show more
• Gathering, analyzing, reviewing, categorizing and overseeing ticket assignments for technical support, insuring referral to appropriate level of services.

Montreal, Canada Area

• Provide support to customers via telephone, email and remote control for the range of services and systems that Target provides.
• Supporting Target stores, distribution center, and headquarters.
• Monitoring and maintaining computer systems and networks
• Talking staff/clients through a series of actions, to help set up systems or resolve issues.
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
• providing support, including… Show more

Montreal, Canada Area

• (2 month Contract)
• Front line support via live chat and telephones.
• Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
• Provide technical support for level one escalation issues via helpdesk.
• Performs miscellaneous job-related duties as assigned.
• Diagnose and solve customer installation queries or software issues of low to moderate complexity

Technical support trainingSupport and manage troubleshooting of the employee’s account and computers.

TelemarketingSurvey customers on the phone in order to find their opinion about different products.Prepare incorporated survey results in the advertising messages in order to increase sales.

Interact with customers (face-to-face and on the phone) in order to satisfy their needs and sell products.Design posters and ads to expand the company’s marketing.

Bachelor'S Degree, Business Information Technology

Activities and Societies: Body building

High School Diploma