Karim Kamel Email & Phone Number

Montreal, Qc, Ca

Egypt

Project Management• Project Planning: Develop and implement strategic project plans, including timelines, budgets, and resource allocation• Coordination: Oversea the coordination of all phases of construction, from initial planning to completion.Team Leadership• Team Management: Lead and manage a multidisciplinary team of construction professionals, including project managers, engineers, site managers, and support staff.• Recruitment: Participate in the recruitment and… Show more Project Management• Project Planning: Develop and implement strategic project plans, including timelines, budgets, and resource allocation• Coordination: Oversea the coordination of all phases of construction, from initial planning to completion.Team Leadership• Team Management: Lead and manage a multidisciplinary team of construction professionals, including project managers, engineers, site managers, and support staff.• Recruitment: Participate in the recruitment and selection of key personnel.Client Relations• Client Communication: Act as the primary point of contact for clients (Developers, Contractors, and Private Clients), ensuring effective communication and addressing client concerns.Financial Management• Budgeting: Develop and manage projects budgets, ensuring financial objectives are met.• Cost Control: Implement cost control measures to monitor and manage project expenses.Contract Negotiation• Contract Review: Review and negotiate contracts with clients, subcontractors, and suppliers.• Risk Management: Identify and manage risks associated with contracts and construction projects.Strategic Planning• Long-Term Planning: Contribute to the development of the company's long-term construction strategy.• Market Analysis: Stay informed about industry trends, market conditions, and competitor activities.Problem Solving• Issue Resolution: Address and resolve construction-related issues, conflicts, and challenges in a timely and effective manner.• Decision-Making: Make critical decisions related to project execution, resource allocation, and problem-solving.Reporting and Documentation• Reporting: Oversea all reports on project progress, budget status, and key performance indicators.• Documentation: Ensure thorough documentation of project activities, contracts, and communication.Continuous Improvement• Relationship Building: Build and maintain relationships with key stakeholders, including clients, suppliers.www.quebec-construction.com Show less

• Advanced technical support for all computing issues• Ownership of incident creation, resolution and closure.• Utilize current problem and knowledge management software in accordance with standard operating procedures to track inbound calls, e-mails and service requests.• Work with IT team to proactively identify problems and facilitate resolutions.• Gathering, analyzing, reviewing, categorizing and overseeing ticket assignments for technical support, insuring referral to… Show more • Advanced technical support for all computing issues• Ownership of incident creation, resolution and closure.• Utilize current problem and knowledge management software in accordance with standard operating procedures to track inbound calls, e-mails and service requests.• Work with IT team to proactively identify problems and facilitate resolutions.• Gathering, analyzing, reviewing, categorizing and overseeing ticket assignments for technical support, insuring referral to appropriate level of services.• Escalating/assigning work appropriately.• Install and configure workstations based on company needs and requirements.• Setting up new users' accounts and profiles and dealing with password issues.• Prioritizing and managing many open cases at one time.• Run diagnostic programs to resolve problems.• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Show less

Montreal, Canada Area

• Provide support to customers via telephone, email and remote control for the range of services and systems that Target provides.• Supporting Target stores, distribution center, and headquarters.• Monitoring and maintaining computer systems and networks• Talking staff/clients through a series of actions, to help set up systems or resolve issues.• Troubleshooting system and network problems and diagnosing and solving hardware/software faults.• providing support, including… Show more • Provide support to customers via telephone, email and remote control for the range of services and systems that Target provides.• Supporting Target stores, distribution center, and headquarters.• Monitoring and maintaining computer systems and networks• Talking staff/clients through a series of actions, to help set up systems or resolve issues.• Troubleshooting system and network problems and diagnosing and solving hardware/software faults.• providing support, including procedural documentation and relevant reports.• Setting up new users' accounts and profiles and dealing with password issues• Working continuously on a task until completion (or referral to third parties, if appropriate).• Prioritizing and managing many open cases at one time. Show less

Montreal, Canada Area

(2 month Contract)• Front line support via live chat and telephones.• Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.• Provide technical support for level one escalation issues via helpdesk.• Performs miscellaneous job-related duties as assigned.• Diagnose and solve customer installation queries or software issues of low to moderate complexity• Properly document all interaction with customers.

Technical support trainingSupport and manage troubleshooting of the employee’s account and computers.

TelemarketingSurvey customers on the phone in order to find their opinion about different products.Prepare incorporated survey results in the advertising messages in order to increase sales.

Interact with customers (face-to-face and on the phone) in order to satisfy their needs and sell products.Design posters and ads to expand the company’s marketing.

Bachelor'S Degree, Business Information Technology

Activities and Societies: Body building

High School Diploma