Karim Lotfy Email and Phone Number

Devolving my team members skills to achieve them goals and to achieve the organization goals.Managing my team tasks, reviewing all service request which send to another department.Monitoring the team call and how the help our customers with a perfect way in the shortest time.Improve my team skills in communication and how to achieve the customer C-Sat.

customer service agent helping the Clint to attract more Clints to the bank and caring about what they need to do. Helping customers and giving advice to how use them credit card, how can they make an installment plan and done this installment plan on the credit card system.Using all banking programs with a perfect way.Handling a technical queue throw solve the app issues with our customers.Team support for our new comers agent.

Help the customers to try the best experiences through chatting.Helping the client to solve all problems through good communication with him and solving the problem with other teams.

Working as a customer representative helps me to communicate with the agents in the best way of communication and provide them with the information to achieve their targets.I worked as a c-sat coach and delegate team leader for 4 months to my team, monitoring, managing, and coaching the team to achieve our target and ensure the highest rating.

Customer service through chatting.Helping the client to solve all problems through good communication withhim and solve the problem with the relevant team.

How to work with confidential customer data, how to print their credit and debit cards, follow-up and solve their complaints that occur to the cards.

SEED project and Vlap sponsored of Entrepreneurship, leadership, finance, marketing and problem solving