Karim Mustafa Email & Phone Number

Overland Park, Ks, Us

Kansas City, Kansas, United States

Imaging Equipment Support Specialist at The Department of Veterans Affairs, Kansas City

Detroit, Michigan, United States

Responsible for performing the routine/preventive maintenance, servicing, and breakdown repairs onDxH 600/690T/800/900 hematology analyzersTroubleshoot electronic, Fluidic, and pneumatic related issues, then perform necessary repairs to ensure minimal customer downtime.Provide remote support to the customer when possible. Ensuring customer satisfaction by meeting and exceeding expectations.Maintain accurate records of service activities, including service reports, FDA compliance verifications, and inventory management, while ensuring compliance with company and regulatory guidelines.

New Jersey, United States

Performed preventative maintenance activities for multiple modalities, including Fujifilm MRI systems (permanent and superconductive magnets), as well as CT, and Ultrasound systems.Performed advanced troubleshooting and repair work using on board diagnostics, service manuals, and schematics to resolve critical equipment issues.Install, de-install, and calibration of new systems.Diagnosed mechanical, electrical, and electromechanical failure in equipment, and performed necessary repairs with minimal downtime.Managed personal inventory of tools, test equipment, and spare part returns.Performed administrative duties, including service work orders, and expense reports in a timely manner.Maintained effective customer relationship.Managed company assets effectively in accordance to company policies, including company vehicle, phone, laptop, test equipment, tools, and parts.

Austin, Texas, United States

Troubleshot problems on CT, R&F rooms, C-Arms, portables, and Ultrasound, as well as troubleshot image artifacts. Troubleshot, repaired, and performed preventative maintenance on various biomedical equipment while following safety procedures. Learned the proper documentation process of work orders and closed service records in a timely manner.Strengthened knowledge of using all diagnostic testers such as multimeters, oscilloscopes, patient simulators, safety analyzers, defibrillator analyzers, and ESU analyzers. Maintained good relationships with customers and ensured timely communication and proper follow up with them to achieve customer satisfaction.

Dfw Metroplex

Abided by safety regulations and state laws governing vehicle operation to ensure safe transportation of customers.Focused on customer service and ensured all riders had a pleasant trip which resulted in high rating.

Dallas-Fort Worth Metroplex

Operated, parked, and retrieved customers vehicles in a safe and efficient manner.Cooperated with team members to ensure customer satisfaction.Resolved customer issues effectively and professionally.

Sudan, Khartoum

Led a team of 8 technicians to provide technical support throughout greater Khartoum area. Provided network setup, maintenance, repair, and training sessions for POS machines.Led onboarding and training of new employees through workshops and one-on-one sessions.

Associate'S Degree, Medical Imaging Systems Technology

Associate'S Degree, Biomedical Equipment Technology

Bachelor’S Degree, Information Technology