Karim Nagy Email and Phone Number

Handling the logistics and fulfillment team

• Setting up Transportation Plan for the Sales Team to facilitate achieving their target and make them motivated.• Identify potential clients, and the decision makers within the client organization.• Prospect for potential new clients and turn this into increased business.• Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities. * Meet potential clients by growing, maintaining, and leveraging your network.• Making SWOT analysis to carve a sustainable niche in our market.• Work with marketing staff to ensure that prerequisites (like prequalification or getting on a vendor list) are fulfilled within a timely manner.• Set up meetings between client decision makers and company’s practice leaders/Principals.• Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.• Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.• Submit weekly progress reports and ensure data is accurate.• Ensure that data is accurately entered and managed within the company’s CRM or other sales management system.• Forecast sales targets and ensure they are met by the team.• Track and record activity on accounts and help to close deals to meet these targets.• Present business development training and mentoring to business developers and other internal staff.• defines long-term organizational strategic goals, builds key customer relationships, identifies business opportunities, negotiates and closes business deals and maintains extensive knowledge of current market conditions.• work with the internal team, marketing staff, and other managers to increase sales opportunities and thereby maximize revenue for their organization.

• Ensure that all workings are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirements• Chalking out or improve operational systems, processes and best practices that guarantee organizational well-being Purchase materials, plan inventory and ensure warehouse efficiency• Achieve growth and hit sales targets by successfully managing the sales team• Contribute towards the achievement of company’s strategic and operational objectives• Ensure that the packed products are matching our standards• Doing Sales territory Mapping and Manage a team of Sales Representatives to make sure that they are achieving their Sales target, Creating new deals and delivering products.• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence• Disseminate new product information to the Sales Rep to be ready for launching.• Making SWOT analysis to carve a sustainable niche in our market.• Identify emerging markets and market shifts while being fully aware of new products and competition status• Plan and develop merchandising strategies that balance customers’ expectations and company’s objectives• Following up with the Supply Chain Planning to anticipate and maintain inventory levels.• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs• Present sales, revenue and expenses reports and realistic forecasts to the management team

1. Perform as primary interface for Global Management with regards to customer escalations. 2. Ensure customer is heard throughout escalation process. 3. Establish correct expectations, enforce relief and resolve through effective communication4. Collaborate with infrastructure functions required in escalations management. 5. Review and identify root cause for all escalated service requests and use this information to improve continuously within service delivery teams. 6. Weekly and monthly analysis for the escalation cases to track the performance.7. Conference calls with the clients to improve the service provided highlight the urgent cases and briefly review the weekly performance.8. Managing the floor, providing assistance for level L1 agents and finishing the daily required tasks.9. Handling Hard calls to make sure that we deliver the best service to the customer.10. Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.11. Weekly Meeting to view the past week's events, including statistics, results and industry news.12. Disseminate new product information to the agents.13. Discuss a sales theme or point-of-interest topic for the agents.14. Spend 20 to 30 minutes reviewing the agent's performance with the agent. Use a formal monitoring checklist15. Keep track of attendance, daily statistics, paid time off, sick time, etc.16. Present to the Project Manager at the conclusion of each week a breakdown of the past week’s monitoring checklists and a written performance summary of the team.17. Audit on Maintenance Department for Microsoft at Raya and make weekly analysis to observe their performance to adjust their Score Card.

Manages a network of repair factories, organize the distribution of spare parts and swap devices throughout the repair network and drive excellent network performance in order to support customer service levels in MEA markets according to Microsoft Process and swapping matrix.

1. Content creation and management: content marketing.2. Interaction with users: community engagement.3. Monitoring: online media, information sources and social channels.4. Optimize, maintain, monitor and lead the platforms and any marketing strategies carried out in them: Facebook, Twitter5. Website: content optimization and stimulation, improvements within the website structure: functionality, usability, navigation by users. Developing and launching a mobile version. Promoting, marketing and communicating all the website’s contents. Measurements, monitoring and follow-up of results.

1. Develop and execute recruiting plans.2. Research and recommend new sources for active and passive candidate recruiting.3. CV Screening according to the organization needs 1st Phase.4. Phone screening which is the 2nd phase.5. Build networks to find qualified passive candidates.6. Utilize the Internet for recruitment.7. Contact applicant and ask questions in accordance with standards procedures as defined by the company.8. Identify and report problems in obtaining valid data and reject applicants with incomplete data or suspicious circumstances.9. Provide HR Supervisor with daily interview results with indications for short listing.

1. Handling All Technical inquiries regarding the Cell Phones through (Emails, Voice and Chat).2. Troubleshooting with the Customers if their Cell Phones are not working.3. Helping the customers with their new Cell Phones.4. Dealing with the Service Centers.5. Handling offline tasks.6. Supporting the outbound team.7. Supporting the follow up team to follow up with the Repairs and with the Service Centers.8. Supporting new employees.9. Doing outbound surveys (Happy Calls) with the customers after repairing their phones at the Service Centers.

o Responsibilities:1. Working with carnival team to determine target headline artists.2. Sending out offers and maintain contracts for all artists/manage artist payments.3. Managing the carnival team to coordinate festival shows.4. Working with festival coordinator to secure and maintain multiple venues including liaising with property owners regarding access and conditions of use.5. Working with creative/PR team to develop marketing and advertising for carnival (including production of festival gig guide).6. Overseeing all logistical and technical requirements for carnival (including signage/program distribution).7. Liaise with production manager to determine production requirements (and provide copies of all artist riders to production manager).8. Contract production and backline staff.9. Determining all requirements for necessary permits and apply for and secure permissions accordingly.10. Coordinating set-up and tear-down activities.11. Working with the Marketing team to get the suitable sponsors for the carnival.12. Handling all the issues during the carnival.13. Organizing with the security team to secure the carnival premises and organize the entrance and the exit.