Karim Poonja Email and Phone Number

Senior member of restaurant technology department responsible for designing, developing, and deploying restaurant technology to >30,000 worldwide McDonald's restaurants including the Point of Sale, Self Order Kiosk, Hardware & InfrastructureExperience managing both internal and outsourced software development projects with proven track record for results and delivering on commitments.Accountable for product development, strategy and supplier management for Global retail technology projects including POS systems, self-order Kiosk, Digital Menu Board integration, and the hardware and operating systems running software in over 14,000 US restaurants. Led large teams of employees and consultants to execute against business plans and was responsible for a significant portion of the overall technology budget. Responsible for developing and delivering a series of business-critical features and software releases globally including a POS solution that supported the largest technology delivery in McDonald's history, the Digital Mobile Offers capability which is deployed in >100 countries. Partnered with Owner/Operator leadership to develop a five-year roadmap for restaurant technology hardware and operating systems to support technology financial planning for franchisees.Partnered with Global Operations and IT to lead the New Concepts Team which was responsible to piloting the latest operational and IT initiatives to assess operational impact, technical reliability and overall readiness for mass deployment.Led governance meetings & processes with IT and Operational leadership to prioritize software development features and create a feature roadmap that aligns with market level business plans.

Managing global drive thru technology category with focus on the top 7 global markets by representing IT in several cross functional teams with members from Marketing, Operations, Finance, and Supplier Management to improve Drive Thru operations (order accuracy, speed of service, and customer experience).Partnering with Worldwide Operations to develop a strategy for improving drive-thru operations by identifying opportunities as well as implementing solutions that leverage technology in order to improve operational efficiencies.Defining standards and implementing technical hardware and software solutions to simplify, standardize, and modernize restaurant operations.Partnering with McDonald’s suppliers and operators to deliver solutions that leverage technology in an effort to reduce restaurant costs and improve operational efficiencies.

•Developing and supporting software used by the Utilization Management Department with emphasis on databases and administration and reporting.•Assisting clients in analyzing requirements for new projects.•Providing level 4 technical support to clients escalated support issues.