- Talent Management- Employee Relations- Compensation and Benefits- People Management

- Managing a team of four persons.- Managing pension fund of 350 Million EGP, adding extra benefit for the employees by implementing 50% pension withdrawal program. - Managing Wellness Program including more than 2,000 participants.- Supervising Orange Café caterers and vending machines. - Revamped a 2.5 Million EGP recognition program.- Managing other benefits portfolio including handsets, life insurance, employee offers,exhibitions, leisure trips, Premium installment cards, introducing new in-house benefits, etc.

-Reporting directly to the HR Resourcing senior manager, responsible for external/internal Call Center mass hiring.-Scheduling meetings with the hiring managers discussing SLAs and the criteria to better understand the position therefore matching them with the most fitting caliber.-Starting the selection process that entails everything beginning with the head hunting phase until the finalization followed by the offer/signing sessions. -Conducting panel interviews & CBIs based on the needs of every role profile that best measures the competencies and ensuring the best selection process is applied.-Following up with all stakeholders (shared services, hiring manager) and making sure that candidate is hired and vacancy is finalized within the time frame.-Tracking the phone screeners performance in terms of candidates success rate, attrition, and English Language bar is the same between team members. -Putting the external hiring plan on weekly basis to all stakeholders, in terms of (phone screening, technical tests, panel interviews, final interviews, offering sessions and signing sessions)  to make sure the required head count from the HRBP in each sub account is fulfilled as per the HC budget. -Was able to close some gaps and created a new blacklist internal process to make sure that involuntary leavers are not rehired in Vodafone Egypt, implemented a new SharePoint to keep record of all contacted candidates data to be able to track and report different fields since contacting the candidate till hiring, rejection, etc. -Worked with the technology department to assign an easy short number to be used in contacting candidates to increase reachability and also sending text messages with the interview date, time and location to decrease no show rate.-Conducting internal assessments for lateral moves and promotions.-Vodafone Certified Trainer (VCT).

Employment Relations Management:-Responsible for the development and delivery of the Employee Relations strategy.-Propose, implement and govern travel management policies/plans.-Accountable for the service delivery of the Employee Relations COE to quality, timing and cost targets, SLAs and KPIs. -Provides deep technical expertise on Employee Relations, providing. consultancy on specific ER issues where required.-Drives continuous improvement in Employee Relations policy, practice and procedures, monitoring and responding to external best practice.-Keeps Vodafone’s side clear from any labour related legal obligations or accountabilities.Code of conduct and discipline management:-Inducting new hired employees with the company code of conduct.-Work closely with HR Business Partner to manage the resolution of all discipline and layoff cases within the agreed time frames to reach a final decision in accordance with labor law and company policies.-Update and review the code of conduct of the company in coordination with compliance team.-Certified assessor.

-Handle the Life & Medical Insurance services up to Vodafone portfolio.-Handle Travel function to deliver travel services up to Vodafone portfolio.-Work closely with global travel team in terms of global sourcing activity of hotels, airlines, policy drafting & general travel trends in Vodafone. -Review third party contracts done with Vodafone facilities team.-Manage operations for some of the third parties as travel, soft FM, and internal contracts.-Handling day to day operations in terms of relation between Vodafone & their suppliers.-Communicate and negotiate with suppliers upon the re-newel of their contracts.-Organizing exhibitions and negotiating offers to guarantee a maximum win-win situation for the partners and the employees.

-Responsible for department billing system including reviewing all documents & process.-Budgeting review and analysis as well as challenging with project owners & stake holders.-Managing CAPEX expenditure of a value of 60 Million EGP & OPEX of a value of 100 Million EGP.-Handling ad hoc projects and analysis through the year for P&FM Dept., Vodafone Group, and cross functional.-Worked on GPS fleet project as a project manager starting from briefing, analysis, procurement, implementation, to delivery of the project.-Sending actual Vs. Budget monthly reports and analysis to keep stake holders aligned with their spending.

-Work within Property & Facilities Management Dept.-Deliver & create SLA’s with internal customers.-Get customer feedback through surveys or other media and act on area of improvements.-Deliver all projects on time and to the agreed budget.-Develop a plan and implement Vendors consolidation.-Manages a team of one person.

-Work within contracts payment control (CPC) team.-Property & real estate contracts analysis and status reports.-Reviewing, monitoring and sending payment authorization for checked contracts.-Handling CPC mailbox requests & inquiries from internal customers.-Publish periodical reports related to property & real estate contracts payments.

-Responsible of Following up & Coordinating Company Import Shipments almost total of 6 Million L.E on average annually.-Responsible of Clearing, Shipping and related documents and invoices.-Key project owner through finalizing the move of shipments from Free Zone to the BHI workshop.

-Responsible for all office supplies/ transportation purchases & arrangements.-Efficient buying through collecting offers and ensure added value to the business.-Monitor the service level and respond to complains.-Handle vendors/suppliers invoices and payment.