Case Management: Overseeing all chargeback cases for Visa and MasterCard,CUP,Diners,ONUS,Ali Pay from the representment stage to pre-arbitration, and ensuring timely responses with appropriate actions.Pre-Arbitration Oversight: Evaluating outgoing decline cases for Visa and making informed decisions regarding the filing stage.Schemes Reporting: Managing and reporting all incoming cases related to specific schemesMeeza Portal Management: Handling all cases associated with the Meeza Portal and providing timely updates.RPA Task Management: Ensuring that all Robotic Process Automation (RPA) tasks are executed effectively.Team Leadership: Managing team members' activities to optimize performance and collaboration.Training and Development: Conducting training sessions for new hires and providing ongoing coaching to team members to foster growth and development.