Karim Sharf Email & Phone Number

United Arab Emirates

We are covering card products to the specified target segment and achieving the assigned target. Visiting potential companies/institutions, to finalize business deals within the targeted turnaround time based on ADIB policy and procedure. Deliver a timely prompt service to the Customers. Preparing and reviewing Standard Credit Application and ensuring all information provided is accurate and the authenticity of the critical documents (Copies of Bank Statement, Passport copy, Salary certificate) before sending to DSPU for processing. Following the approval process and escalate the delay to RSS, if any. Executing the Murabaha contract with the customer representing ADIB, preparing the file as per the checklist, and forwarding card allocation for card issuance through the coordinators within 24 hours of signing formalities with the customer. Ensuring that all applications submitted are error-free and rectifying the error in case of any covering

Dubai, United Arab Emirates

• Handling work processes through different applications Oracle Seibel CRM, BSCS, DSP, Win cash.• Communicate with clients and evaluate their needs. • Track the progress of weekly, monthly, and quarterly objectives.• Assist the Retail Store Manager in planning and implementing strategies to attract customers. • Communicate with clients and evaluate their needs.• Attracts potential customers by answering product and service questions; and suggesting information about other products and services.• Opens customer accounts by recording account information.• Maintains customer records by updating account information.• Analyze consumer behavior and adjust product positioning. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.• Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information. Contributes toteam effort by accomplishing related results as needed.• Sell telecommunications products and services to both individuals and companies.• Managing customer accounts through adding services, canceling services, billing reviews, andpayment follow-up.• Giving feedback to managers on the efficiency of the customer service processes and system.

Cairo, Egypt

Achieving the KPI 100% such (FCR) Tracks the percentage of issues resolved on the first call without the need for follow-up,(NPS), (CSAT) and (AHT)Follow up with customers to ensure their issues are fully resolved.Revitalized Use active listening skills to understand customer needs and provide solutions that address those needs.

Business Administration

1 Month Diploma Of Sales

Activities and Societies: -The art of selling course -Consumer behavior -Thinking skills course -Writing works course -Customer service.