Karima Abdat Email & Phone Number

Indonesia

I assist clients in organizing and managing their time and tasks efficiently. My key responsibilities include:- Utilizing Notion to streamline project-based tasks and keep track of deliverables.- Managing the client’s calendar, scheduling meetings, and sending reminders.- Sourcing event organizers, finding gifts (such as hampers for Galungan), and sourcing specialized needs for clients.- Researching and recommending systems, such as cashier systems, for business needs.- Handling travel arrangements, including flight bookings and check-ins.- Coordinating meetings, taking meeting minutes, and ensuring timely follow-up on action items.

Indonesia

As a General Virtual Assistant intern, I supported a wide range of tasks to assist various clients. My responsibilities included:- Conducting detailed research on various topics, including market trends, products, and services.- Assisting with social media management and content creation for LinkedIn accounts, helping to boost brand visibility.- Supporting project management tasks, such as data gathering and administrative work.- Providing solutions through thorough online research, identifying key resources and opportunities.- Gained experience working with diverse industries, from dentistry to event management, while developing strong organizational and communication skills.

Surabaya, East Java, Indonesia

As a Sales Lead / Lead Generator (Offline Sales), I was responsible for sourcing 10-15 leads daily through social media platforms like Instagram and LinkedIn. This included gathering key client information such as job postings, contact details, and client profiles. I ensured data accuracy, provided replacements for faulty leads, and distributed 2-5 leads daily to the Sales Representatives. I also scheduled meetings via Google Meet and facilitated the sales process by overseeing proposals, follow-ups, and invoicing.As Admin Antara (Online Sales), I managed incoming client inquiries via WhatsApp, phone, and email. My tasks included setting appointments, addressing client concerns, and maintaining a monthly "HOT Leads" spreadsheet to track potential clients.As a Project Manager, I took charge of ensuring smooth communication between clients and the team. I managed WhatsApp groups for new clients, created project timelines, and scheduled necessary meetings to keep projects on track. My role ensured seamless collaboration and successful project delivery.

Mall Kuningan City

Responsible for managing Service Operation team member within the center to ensure center operations performance are met. Support Center Director and National Service Operations Manager to coordinates and manage center operational situation as well as liaise with other functional team leaders and staff member to ensure all operational runs well and the performance of internal revenue generation.Key Responsibilities :- Assist Center Director & National Service Operations Manager to drive center operational performance and service excellence, creating a customer-focused service organization, where customer can enjoy their learning experience at EF center.- As a contact person and PIC for all internal / external event happen in the center, as well as becoming a creator and executioner in student engagement event and other event needed.- Responsible for center operating process optimization: bridge between center and central teams by collecting, analysing and prioritizing voices of customers; communicate recommendations back to the central service operations team for strategy formulation.- Work with central service operations team in implementing national policies and processes, ensuring center operations is compliance with national standards.- Carry out other administrative duties at this role, including but not limited to service operations staff performance measurement and bonus calculation, etc- Responsible in all reporting and monitoring activities along with the analysis of past historical performance as well as lead the team in planning, executing and monitor target achievement.- Regularly monitor the efficiency and effectiveness of a schedule and provide feedback to Center Director and National Service Operations Manager to maximize student needs.- Coordinate with Academic Team to ensure all service academic activities related is run smoothly.- Lead service operations team to collaborate with center sales target.

Mall Kuningan City

- Provide EF English Course full information and consultation to potential students- Work hand-in-hand with another department to provide a positive memorable learning experience- Establish positive long term relationship with all of EF Customers as well as maintaining students database in the respective center- Ensure good quality business in the respective center- Creating accountable sales management database

Lippo Mall Puri

Grand Indonesia Mall

Mall Kota Kasablanka

Bachelor'S Degree, Strategic Marketing Public Relations

Diploma, Public Relations

Education record