Karim Hossam Email & Phone Number

Cairo, Cairo Governorate, Eg

Cairo, Egypt

Responsible for various product streams; in terms of managing internal & external projects, discovering new business opportunities & use cases, building business cases for new product streams along with enhancing our core products.Through:- Managing external product clients, partners as well as internal resources, in terms of project management & product delivery.- Interfacing with business development, Customer experience , operations and customer service client teams to ensure that the desired economic and operational KPI’s are met throughout the life-cycle of a product.- Shaping the product's road-map & long term vision, putting into consideration worldwide trends & forecasts.- Analyzing user feedback and drive continuous product improvement.- Discovery of new business opportunities along with building new use cases that caters for the dynamic state of the mobile money field.

Cairo, Egypt

- An Operator Account Manager for TPAY mobile operator partners in the MENA region, central & south Africa, and Far Asia such as (Zain, Orange, Vodafone, Ooredoo, WE, DU, STC, Etisalat, Dialog, Batelco, Mobily, Air Tel) groups.- Align with all operators’ technical connectivity requirements (DCB payments and wallet payments).- Communicate with commercial team, Internal management & partner stakeholders to follow operator’s KPIs & Forecast (Revenue, Active subscribers, Unique payers, API connection stability).- Reporting operators’ KPIs and different payment products to operations manager & CXOs- Communicate and align new integrations and technical migrations between TPAY and operators (Development, Testing, Deployment & Go Live).- Follow up with Engineering team on open tickets related to operators that affecting the business (charging & acquiring) users.- Communicate with Stakeholders via calls, emails, meetings.- Align with operations teams (Account managers & Integration) the numbers of launches and projects to be released and live upon these operators.- Align with support day to day monitoring the technical errors, SMS responses & API connectivity for all web services on telecom operators

Cairo Governorate, Egypt

Managing a wide range of integration projects between TPAY platform & web services for end users across all MENA region’s phone carriers. Clients (MBC, Google Playstore,Shahid, Anghami, etc)- Coordinate the project from early stages and align with commercial team and presales for project requirements, Pipeline priorities, project forecasts for revenue & active subscribers.- Managing a technical integration squad for the agile development & QC process to ensure project’s timeline, deliverable and align resources with team leaders.-Report to service delivery manager the project’s status, targets of delivered projects & squad’s KPIs on monthly basis.- Communicate with phone carriers parties to get commercial acquisitions approval for the projects.- Monitor Live merchant’s acquisitions and ensure there are no marketing violations or misleading campaigns that would break national telecom association rules.- Ensure SLA and successful delivery of our solutions according to customer needs and objectives through emails, Skype meetings, etc.-Improving operational management systems, processes and best practices that guarantee organizational well-being.

Cairo Governorate, Egypt

Main responsibility involves the overall coordination of Incident handling with appropriate support groups till final resolution for Orange Business Services user’s communities.- Incident handling and coordination for Equant and France Telecom.- Providing an interface between the IT Helpdesk and numerous 2nd Level teams.- Troubleshooting and managing complex incidents acting as 2nd level within the time frame agreed with the business.- Performing and managing technical/1st level escalations in line with ITSM Fault Management.- Weekend on call support for major incidents.- Assisting in the coordination of major outages and participating in crisis management.- Being part of pilot projects, major projects and changes as a main contributor providing testing, analysis and feedback to the project owners.

Cairo Governorate, Egypt

Main responsibility involves the overall coordination of Incident handling with appropriate support groups till final resolution for Orange Business Services user’s communities.- Incidents and changes processes for the Lotus Notes service.- Incident handling and coordination for Equant and France Telecom.- Providing an interface between the IT Helpdesk and numerous 2nd Level teams.- Troubleshooting and managing complex incidents acting as 2nd level within the time frame agreed with the business.- Performing and managing technical/1st level escalations in line with ITSM Fault Management.- Weekend on call support for major incidents.- Assisting in the coordination of major outages and participating in crisis management.- Being part of pilot projects, major projects and changes as a main contributor providing testing, analysis and feedback to the project owners.

Cairo Governorate, Egypt

The Helpdesk agent will document, troubleshoot and resolve all IT/PC related customer incidents. Responsibilities will be the following:- Provide timely and professional technical support for all IT incidents.- Diagnose incidents utilizing administration tools or remote control utilities to troubleshoot PC, operating system or system incidents.- Perform technical escalations in line with our Fault Management policy.- Ensure incidents are routed to the proper next level/organization as part of the incident management process.- Document all troubleshooting and case management actions via our incident management system.- Telephone support and shift hours mandatory.

Bachelor’S Degree, Electronics And Communications Engineering, Good

High School, I.G.C.S.E.