Marketing Director
CurrentCreating & executing strategic/tactical plans to achieve departmental goals in line with the overall organisational needs.• Create a clear vision, set team and individual level goals and drive the teams cohesively to achieve them. • Deliver on various operational key performance indicators for large teams while keeping the teams motivated and with customer centric approach.• Manage large teams and people managers, create staff centric plans and focus on staff development at each… Show more Creating & executing strategic/tactical plans to achieve departmental goals in line with the overall organisational needs.• Create a clear vision, set team and individual level goals and drive the teams cohesively to achieve them. • Deliver on various operational key performance indicators for large teams while keeping the teams motivated and with customer centric approach.• Manage large teams and people managers, create staff centric plans and focus on staff development at each level.• Manage performance issues effectively and retain talent within organisation.• Maintain a strong customer service culture by empowering the team.• Build strong and effective relationship with other areas of the business ( Production and sales Team )• Ensure that team provide a consistently high level of service in line with our service standards• Manage all Compliance and Audit reviews to the operations / administration department • Maintain good working relationship and work closely across various • Identify and where possible modify processes to improve operational efficiency or client service levels.• Contribute to projects and business planning to identify and participate in operational efficiency improvement and continual improvement of the service model.• Develop a broad knowledge of the industry best practice in client service and an appreciation of every operational unit becoming a centre of competence for Customer Operations. Show less