Karim Abd El-Aziz Email & Phone Number

Alexandria, Egypt

Team Leadership: Guided and mentored a team of customer service professionals, fostering a collaborative and results-driven environment.Customer Relations: Ensured high levels of customer satisfaction by promptly addressing and resolving customer inquiries and issues.Process Improvement: Implemented and refined customer service processes, resulting in increased efficiency and service quality.Performance Management: Monitored team performance through KPIs, provided regular feedback, and conducted training sessions to enhance skills.Cross-Department Collaboration: Worked closely with other departments, such as operations and sales, to ensure seamless service delivery and customer satisfaction.Reporting: Prepared and presented regular reports on team performance and customer feedback to senior management.

Km 54 Alexandria/Cairo Desert Road

- Reception all lines including handling a multi-line phone system mail & courier distribution - Archive all paperwork daily & all data entry- Answer all incoming telephone calls & timely response to all faxes email, snail mail and voice mail- Coordinates with different departments- Monitor, and follow-up on completion of work orders toward resolution,- Work with customers representatives and staff to meet customer demands- Follow up with successful and non-successful quotes to determine that customer needs are met- Preparing accidents presentation quotations and parts purchase requests- Responsible for the preparation of appropriate reports to the Department and determined with the manager Responsible for- Responsible of Daily closed report (system – excel)- Responsible for the entry of all permissions on Vinity program - Responsible for sending reports of the specified form agreed upon to the concerned departments•- Responsible to control everything related to data and documents on a daily basis

Alexandria Governorate, Egypt

- Schedule and dispatch drivers, trucks and other service vehicles to appropriate locations according to customer requests, specifications, or needs, using direct personal contact, radios or telephones.- Keeping records, monitoring driver daily logs for errors or violations, and the monitoring of both drivers in relation to their remaining hours of service and equipment as to its availability.- Follow-up with the arrangement for necessary repairs in order to restore service and operation schedules.- Ensure and directly supervise the process for the release of fuel rations and trip allowances required for the successful execution of each delivery job.- Ensure that every ticket or forms released or made by the Ordering Unit conform with clients order specification and delivery schedules.- Relay work orders, messages, and information to or from operation crews, supervisors, and field inspectors necessary to achieve successful execution of job orders using telephones.- Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.- Prepare daily work and run schedules while also drawing up weekly projections for work schedule and truck deployment in line with pending or potential job or delivery orders.- Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules.- Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.- Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards that may have bearing on quality and timeliness of job deliveries- Monitoring of drivers in relation to both their remaining hours of service and equipment as to its availability.- Periodical route surveillance towards making recommendation or advising changes as at when necessary to ensure sustainable quality delivery operations

Alexandria Governorate, Egypt

- Answer incoming calls from customers who want to place orders, - Respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. - Sell telecommunications products and services to both individuals and companies, Identify- contact and build relationships with prospective customers through a combination of telephone and in-person cold calls, networking and referrals to obtain appointment

Alexandria Governorate, Egypt

-responsible for branch sales that serve all kitchen tools and upgrading the level of sales and customer satisfaction for the company's products.

Alexandria & Hurghada

responsible for branch sales and upgrading the level of sales and customer satisfaction for the company's products