• Responsible for organizing and preparing holiday tours.• Follow trends in the popularity of destinations and packages, and adjust company plans accordingly.• Confirming customer data with airlines/hotels.• Collecting, evaluating and responding (as appropriate) to customer feedback.• Handling bookings, invoicing and issuing of tickets.• Combining travel, accommodation and services such as sightseeing arrangements to create holiday packages.

• Dealed directly with customers via phone.• Responded promptly to customer inquiries.• Handled and resolved customer complaints.• Obtained and evaluated all relevant information to handle product and service inquiries.• met customer needs and offered product and service solutions and support.• Attracted potential customers by providing them with accurate information.

• Coordinated and scheduled appointments.• Answered calls, questions and queries in a polite and professional manner.• Handled the file management system.• Took and confirmed reservations in person or via phone.• Recorded daily incoming and outgoing financial transactions.• Communicated with teachers to coordinate schedules effectively.• Prepared all the paperwork with careful attention to detail.• Managed many pieces of information at the same time.• Improved my working skills.• Built strong and lasting relationships with the students, the parents and the teachers.