Karim Bollinger Email & Phone Number

Calgary, Canada Area

Calgary, Canada Area

• Educated customers about the value and benefits of products and services offered• Sold various customized products to customer such as tires• Provided mechanical quotes and services for work required for specific vehicles• Trained and mentored staff on corporate culture, customer care and professional development• Supported front counter staff on Technical Support Services (TSS) and Phone Sales ProcessAchievement: Given the responsibility of Safety Co-coordinator and educated team members on Journey to Zero (to proactively ensure that no safety incidents occurred in the store)

Vancouver

• Trained individual agents on providing exceptional customer service over the phone through one-on-one coaching and support• Maintained real time adherence through workforce management• Responsible for desktop stations and software applications as Floor Workflow Specialist Achievement: Trained and mentored team members for advancement to higher positions in different fields and departments of the organization

Vancouver

• Lead a Sales Team of over 45 contractors in the Outbound Call Centre• Motivated employees by creating and executing sales incentives in order to increase sales output on a daily basisAchievement: Successfully contributed to company’s year-end sales targets and increased revenue by 10-15% month over month

Vancouver

• Co-lead of a team of 18 sales and billing representatives• Developed sales skills of frontline agents through coaching and motivation Achievement: Given Project Lead Role on Outside Sales Team

Vancouver

• Educated customers about the value and benefits of services compared to competitors • Provided customers with incentives, quotes and promotions that rewarded customer loyaltyAchievement: Retained accounts by establishing strong relationships of trust and rapport with customers resulting in at least a 10% increase in revenue each year

Maintaining Stock of Clothing, Books , Charts and giftware for the companies 3 locations. Attending buying shows and establishing contracts with suppliers for company inventory. Organinzing and facilitating large booth for trade shows to exhibit and sell store merchandise on an annual basis and numerous locations