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Accomplished digital leader, growth GM and change agent with 15+ years of experience leading and transforming global consumer organizations for accelerated value creation, increased profitability, and market leadership through market differentiation, customer loyalty and operational excellence.> Growth GM: built, scaled, and restructured DTC digital businesses with leading retailers – Amazon, Petco, Neiman Marcus, and DSW- for growth and profitability in public and PE-backed private companies.> Digital and operational transformation: led extensive turnarounds, growing revenue 3x+ and EBITDA 10x+ through market differentiation, customer loyalty and operational excellence.> Deep functional expertise: hands-on experience leading $1B+ P&Ls, teams of 100 FTEs, and end-to-end digital functions across e-Commerce, Merchandising, Marketing, Digital Operations, Analytics and Customer Experience. > Breadth of experiences: leadership roles in PE-backed private and Fortune 500 public companies across consumer, technology, and financial services in North America and Europe. > Leadership: Built and scaled exceptional, high-performing teams with culture of innovation, deep analytics, collaboration, and impact. Managed relationship with PE sponsors, public investors, and Board of Directors.
Finance Of America
View- Website:
- financeofamerica.com
- Employees:
- 750
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Chief Customer OfficerFinance Of AmericaSan Diego, Ca, Us -
FounderArtemis Consulting Jun 2022 - PresentConsulting firm focused on value creation, digital transformation and growth. Clients include brands, retailers and private equity firms.Example of engagements include:•Portfolio assessment: Assessed digital maturity, operations and overall growth strategy for PE firm's portcos; efforts led to improved profitability, increased customer acquisition and establishing best practice sharing across key functions within the portfolio.•Profitable Growth: Acted as Interim CDO for entertainment brand, optimizing digital marketing and launching marketplaces, leading to 2X growth in revenue, 3X growth in EBITDA and notable increase in customer base.•M&A / Corp Dev: Advised leading retailer on evaluation and divestiture of subscription business. Evaluated multiple strategic options with financial scenarios, engaged potential strategics and guided divestiture transaction to success.
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Board AdvisorSan Diego Sport Innovators (Sdsi) Feb 2022 - PresentSolana Beach, Ca, UsNon-profit serving the Sports and Active Lifestyle Industry through business networking, mentoring, continuing education and advocacy. -
Board AdvisorBenchclearers Aug 2022 - Aug 2023Early stage company focused on creating new and innovative apparel for sports enthusiasts.Advise the CEO on Marketing Strategy, Brand, Growth, Partnerships and Operations.
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Board AdvisorTruwild Jan 2022 - Jan 2023San Diego, Ca, UsMultichannel lifestyle company focused on unlocking the potential of every human through healthy, organic supplements.Advise the company across Marketing Strategy, Brand, Growth, and cross-organizational challenges such as leadership, operations, team structure, hiring and more. -
Chief Digital OfficerDsw Designer Shoe Warehouse 2020 - 2022Columbus, Ohio, UsDigital executive at DSW; overseeing site merchandising, product management, UX, dropship & marketplace, analytics, data sciences and customer service (~100 FTEs)● Developed and championed a customer-centric omnichannel agenda, using consumer and market insights, to increase differentiation to customers and brand partners, improving financial, consumer and operational metrics.o Increased revenue by 15% and EBITDA by 20% by diagnosing the omni customer experience and assembling a cross-functional team to develop, quantify and implement a long-term customer experience roadmap. o Accelerated use of customer data to develop first-ever segmentation and LTV models; collaborated with Marketing to operationalize across all campaigns, resulting in a 15%-increase in LTV through increased retention and share of wallet.● Partnered with Finance to improve annual planning and capital allocation processes, injecting operational, consumer and team metrics and using business cases for any capital ask; efforts led to 50%+ increase in return on CAPEX and Marketing budget. ● Fostered an entrepreneurial and high-performance culture, instilling a growth mindset, sense of urgency and improving accountability across teams with RACI and KPIs, leading to increased employee retention. Recruited executive talent (VP+ level). -
Svp / General Manager, Ecommerce & DigitalNeiman Marcus Group 2019 - 2020Dallas, Texas, UsGM and Digital Leader for a $XN P&L and leading all digital efforts (category management, site merchandising, product management, digital marketing etc.). Change agent hired to to drive a customer-centric, data-driven and agile mindset across all teams.● Grew business by 15% Y/Y while improving EBITDA by 35% through optimization of cost drivers (promotions, marketing and returns) and focus on strategic categories and high LTV customer segments.● Optimized Marketing ($150M budget) through customer, profitability and financial analytics, and led agency consolidation/rate renegotiation, balancing branding and commercial strategies, resulting in a 25%-increase in ROAS, a 10% increase in customer base and a $5M cost savings in agency fees.● Upleveled customer experience moving from a commodity-like visual merchandising to a superior luxury experience, leading to increased assortment from luxury brands and higher customer NPS.● Partnered with IT to streamline tech architecture by consolidating vendors, moving to cloud-based systems, prioritizing micro-services; generated expense savings of $15M+ while increasing system reliability and speed-to-market. -
Vp / General Manager, Ecommerce & DigitalPetco 2015 - 2019San Diego, California, UsGeneral Manager of Petco’s digital businesses ($XXXM+ P&L spanning petco.com, mobile app, subscription program, BOPUS and Marketplace), leading the transformation of a 50-yr old B&M company into an omni-channel leader. Direct report into CEO and member of Petco’s Leadership Committee. Appointed board member of joint venture between Petco and third-party company.● Turned around underperforming Digital omni business, growing revenue 3X+ to $400M+ and EBITDA by 10X+ to $25M+ (beating plan 3 years in a row), through developing and executing a strategy focused on customers, market differentiation and operational excellence:o Accelerated growth of subscription program by 4x ($300M business) through improving selection, in-stocks and customer experience across the lifecycle of a subscription. Efforts led to a 25%-increase in subscribers LTV, through usage and retention, making it the most valuable customer segment at Petco.o Improved per-unit economics by 33%+ ($20M+ EBITDA savings) through optimization of fulfillment algorithms and network and launch of key omnichannel initiatives (BOPIS, Ship-from-store).o Overhauled a one-size-fits-all go-to-market strategy across 40+ categories, developing a data-driven framework to assess the role of each category (growth or EBITDA driver) and drive prioritization across teams and budget; efforts led to 33%-revenue increase vs. plan in categories of focus, through a mix of acquisition and increased share of wallet● Turned around marketplace strategy, improving profitability of business and launching new marketplaces (eBay, Target etc.). Marketplace business doubled to 10% of total business, generating positive EBITDA.● Assessed current organization, identified gaps in roles, culture and execution and grew team by 2x over 3 years with a focus on increased operational excellence, employee satisfaction and long-term development. -
Vp Global EcommerceGetty Images 2013 - 2015Seattle, Washington, UsHired as agent of change to develop & scale an eCommerce function. Responsible for a $XXXM P&L, spanning product management, analytics and monetization (promotions, products, site merchandising, personalization, segmentation, on-site search etc.) across 2 brands and 20+ sites worldwide. -
Head Of Worldwide Marketing, Editorial & AnalyticsAmazon.Com 2012 - 2013Seattle, Wa, UsHired to drive transformation of IMDb from passive database into an editorial platform, connecting audiences with content creators, including studios and TV networks. Led a team of 15 FTEs, responsible for marketing, product management, site experience, editorial content and analytics. -
Senior Marketing Manager - Consumer ElectronicsAmazon.Com 2009 - 2012Seattle, Wa, UsRecruited as an agent of change to lead a more strategic and data-driven approach to Demand Generation. Managed a team of marketers and product managers to drive overall customer acquisition, engagement and retention on- and off-site across Amazon’s Home Electronics properties (10+ storefronts, $1B P&L) and then Consumer Electronics (30+ storefronts, $10B+ P&L). -
Sr. Marketing Manager, Global Direct MarketingYahoo! 2007 - 2009Sunnyvale, Ca, Us -
Marketing Manager, Global Direct MarketingYahoo! 2006 - 2007Sunnyvale, Ca, Us
Karime B. Skills
Karime B. Education Details
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Northwestern University - Kellogg School Of ManagementInternational Business -
University Of MinnesotaMathematics & Statistics -
Université Le Havre NormandieMathematics
Frequently Asked Questions about Karime B.
What company does Karime B. work for?
Karime B. works for Finance Of America
What is Karime B.'s role at the current company?
Karime B.'s current role is Chief Customer Officer.
What is Karime B.'s email address?
Karime B.'s email address is ka****@****tco.com
What is Karime B.'s direct phone number?
Karime B.'s direct phone number is +141581*****
What schools did Karime B. attend?
Karime B. attended Northwestern University - Kellogg School Of Management, University Of Minnesota, Université Le Havre Normandie.
What are some of Karime B.'s interests?
Karime B. has interest in Social Services, Children, Economic Empowerment, Education, Environment, Poverty Alleviation, Human Rights, Arts And Culture.
What skills is Karime B. known for?
Karime B. has skills like Analytics, E Commerce, Strategy, Digital Marketing, Marketing, Product Management, Product Marketing, Cross Functional Team Leadership, Leadership, Segmentation, Web Analytics, Direct Marketing.
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