Karim Elsayed

Karim Elsayed Email and Phone Number

Senior Telephony Incident Management Engineer - Cisco focus @ Orange Business @ Orange Business
Karim Elsayed's Location
Egypt, Egypt
Karim Elsayed's Contact Details

Karim Elsayed personal email

About Karim Elsayed

At Orange Business, our team is dedicated to revolutionizing incident management in telephony through our expertise in Cisco technologies, fostering a robust and reliable communication infrastructure. Over recent years, we've honed skills in Cisco VOIP systems, ensuring peak operational performance and customer satisfaction.Our mission is to deliver seamless telephony experiences, and my role as a Senior Telephony Incident Management Engineer centers on troubleshooting, system implementation, and continuous improvement within the Voice Over IP field. We achieve this through meticulous analysis, real-time monitoring, and proactive response strategies, all underpinned by a solid foundation in networking and Cisco solutions.

Karim Elsayed's Current Company Details
Orange Business

Orange Business

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Senior Telephony Incident Management Engineer - Cisco focus @ Orange Business
Karim Elsayed Work Experience Details
  • Orange Business
    Senior Telephony Incident Management Engineer - Cisco Focus
    Orange Business Jun 2023 - Present
    Cairo, Egypt
  • Orange Business Services
    Telephony Incident Management Engineer - Cisco Focus
    Orange Business Services Oct 2018 - Jun 2023
    Cairo Egypt
  • Sinai University
    Voice Network Engineer
    Sinai University Jan 2016 - Sep 2018
    *Responsible for implementing and deploying Cisco unified Communication Systems:• Cisco Unified communication Manager 10.5• Cisco Unity connection 10.5• Cisco Unified Communicaton Manager IM & Presence10.5* Expressway-C & Expressway-E * Cisco Telepresence MX700.*Implementation and Configuration of Switches*Maintained router and switch configurations, updated and changed configurations depending on corporate requirements and documentation*Configuration of SCCP and SIP phones.*IP Telephony implementing VOIP technology, Unified Communications, VOIP Protocols as SCCP, SIP, H.323, MGCP*Analyzing and Troubleshooting RTMT Alerts, generating CDRs.*Generating Customer call detailed billing reports.*Monitoring and maintenance of operation manager and Call recording servers.*Configuration of user features such as speed dial, call forwarding, call back, call park, call pickup, call forward all, extension mobility.*Call features, call privileges with partitions, CCS, time schedules, time periods, FACs, hunt list and hunt group.*Hands on experience with Cisco IP phones like 7841,6901,8841,7861,DX650*Creating, Removing Voice Mail Account and PIN numbers.*Provisioning, testing, configuring Cisco Jabber for end users.* Managing Student Housing IPTV system using Exterity Products (Gateway-Servers-Encoders)
  • Mcit
    Mcit 2014 Graduate
    Mcit Nov 2013 - Jun 2014
    Nat Training Center
    •Attended and completed Ministry of Communication & Information Technology Scholarship (924 hours) network track (from 17/11/2013 to19/6/2014).Graduation project : complete network infrastructure for a bank with a headquarter and two branches , an infrastructure that combines and link between CISCO hardware implementations & Microsoft services
  • Pes Group
    Technical Support Engineer
    Pes Group Sep 2012 - May 2013
    maintenance of computers and laptops.Data entry.installing Surveillance Cameras.
  • Portsaid University
    Graduated
    Portsaid University 2005 - 2010
    Port Said
    Graduation project: Video Imaging Submarine using OFDM TechniqueGrade : Excellent

Karim Elsayed Skills

Cisco Ip Telephony Design Fiber Optics Team Work Windows Server Cisco Systems Products Cisco Technologies Active Directory Computer Hardware Cisco Call Manager Windows Operating Systems It Essentials Networking Windows Server 2012 Troubleshooting Electronics Switches System Administration Cisco Voip Mcsa Virtualization Microsoft Office Ccna Security Ccna Network Security Network Administration Technical Support Vpn Hyper V Unified Communications Vmware Hardware Virtual Private Network Cisco Telepresence

Karim Elsayed Education Details

  • Portsaid University
    Portsaid University
    Good
  • Abd Elrahman Shokry
    Abd Elrahman Shokry
    96 %

Frequently Asked Questions about Karim Elsayed

What company does Karim Elsayed work for?

Karim Elsayed works for Orange Business

What is Karim Elsayed's role at the current company?

Karim Elsayed's current role is Senior Telephony Incident Management Engineer - Cisco focus @ Orange Business.

What is Karim Elsayed's email address?

Karim Elsayed's email address is en****@****ail.com

What schools did Karim Elsayed attend?

Karim Elsayed attended Portsaid University, Abd Elrahman Shokry.

What are some of Karim Elsayed's interests?

Karim Elsayed has interest in Football, Social Services, Economic Empowerment, Traveling, Education, Environment, Reading, Arts And Culture, Science And Technology, Music.

What skills is Karim Elsayed known for?

Karim Elsayed has skills like Cisco Ip Telephony Design, Fiber Optics, Team Work, Windows Server, Cisco Systems Products, Cisco Technologies, Active Directory, Computer Hardware, Cisco Call Manager, Windows, Operating Systems, It Essentials.

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