Karim Fathy Email & Phone Number

Cairo, Cairo Governorate, EG

Cairo, Egypt

AI & Analytics solutions/services Technical Sales and Business Development Manager - Middle East and Africa.Enabling MMEA customers to transform their Network operations, management, planning and optimization through AI-powered solutions and AI consultancy services.Leading business development across presales, sales & customer success stages in Ericsson AI.

Cairo, Egypt

Led Global Software Engineering Test Automation & DevOps across multiple Software Engineering units and centers across Egypt, Vietnam, Canada & India.Built and scaled an organisation of 40+ Software Engineers to deliver Dell's 5G Telco products.

Built and scaled 5G Software Engineering Testing, Automation and DevOps teams across multiple Engineering units in Cairo.Led 30+ Software Engineers working across 9 teams; building test strategies, Automation roadmap and DevOps infrastructure for Dell's global Software Engineering group.

Cairo

Working with Telco R&D executives and senior leadership to define vendors, partners, tech stacks & toolchain for telco ecosystem's roadmap definition

Cairo, Egypt

• Leading NPI Operational strategy for joint venture Projects between Dell Technologies and Vmware in IoT and Federated analytics space
• Leading Engineering Operations for Development, QA, DevOps and technical writing
• Quality Assurance Lead
• Managing Product Security activities (Vetting, penetration tests, PSRs, threat model, etc.)
• Responsible for Release Management scope with internal Engineering team as well as External stakeholders
• Sales/Customers feedback alignment with engineering team’s velocity as well product owner priorities.

Cairo Governorate, Egypt

• Provide consultations and advices on complex technical questions related to entire enterprise ecosystem.
• Acts as central point of contact for product related issues and manages the customer relationship from a technical support perspective with minimal supervision.
• Provides guidance, leadership, technical consultation and training to less experienced team members.
• Participates in the creation and maintenance of knowledge database contents.
• Understands the customer's technical environment through regular communication and business reviews; develops support plans that recognize the customer's priorities, challenges, initiatives and potential areas for.
• Works closely with engineering, product management, and other key internal organizations to drive innovation and performance around product requirements, enhancements, process improvements and industry best practices.

Cairo Egypt

• Regularly provides technical support expertise in a complex information infrastructure environment with the need to integrate EMC products and systems with other EMC and non-EMC computer systems being operated by.
• Applies technical knowledge to analyze and use highly technical troubleshooting tools, content and analytical practices; uses operational and diagnostic procedures to resolve issues in unique and sometimes complex.
• As appropriate, determines which tool(s) to use to resolve issues including running tests
• Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment
• Maintains a "closed-loop" communication style that ensures proper and consistent documentation in service request case notes; assuring all appropriate individuals are notified of ongoing issues and problem resolution.
• Responsible for sharing acquired knowledge concerning problem resolution with others to be used in future problem resolution

Cairo, Egypt

• Assurance of delivering E2E Performance Monitoring function to detect and classify degradation across all network domains along all network elements.
• Monitor the 2G, 3G, CS Core, PS Core, IGW and VAS KPIs and analyze them in case of any degradation or abnormality found for Ericsson and ZTE nodes.
• Making basic troubleshooting in order to solve the problem.
• Pre-agreed process of escalation in case the detected problem is not solved
• Benchmarking reports to compare network status before and after CRs implementations.
• Event’s handling: Monitoring the network KPIs in event’s times (e.g Eid event, Holidays, weekends and etc.)

Antenna designer for couple of IoT smart solutions as part of Internship programDesigned Narrow Band antennas using CST emulation Software with full testing and design fabrication

Technology Management Micromasters, Technology And Innovation Management

Bachelor Of Science (B.Sc.), Electrical, Electronics And Communications Engineering, Excellent With Honors