Karim Ragab Email & Phone Number

Cairo, Cairo Governorate, Eg

10Th Of Ramadan, Sharkia, Egypt

California, United States

- Oversee the accurate entry of prescribed medications into the system and ensure the orders are filled efficiently.- Request MD approvals and refills for current patients.- Verifying Patient information and handle the missing ones.- Spots urgent medications and decides the right action for optimum delivery time.- Manage customer complains- Taking orders through multiple channels of communications example fax, email, phone ....etc

Budapest, Hungary

Participated in IPSF - Student Exchange Program 2022- 2023Organized by Hungarian Pharmaceutical Students' Association My training Was in Community Pharmacy ( Belvárosi Gyógyszertár )Learned who the pharmacist play a key role in helping patients feel better and get well as quickly as possible. As the patients do best when pharmacists are part of their healthcare teams because pharmacists are the medication specialists. And how pharmacists improve medication adherence, minimize the side effects and prevent any medical interaction.Also, combine medications and some form of cosmetics preparations in the lab inside the pharmacy.

Bydgoszcz, Poland

Participated in IPSF - Student Exchange Program 2021- 2022Organized by Polish Pharmaceutical Students' Association My training Was in Community Pharmacy ( Dr. Max - Bydgoszcz)Learned who the pharmacist play a key role in helping patients feel better and get well as quickly as possible. As the patients do best when pharmacists are part of their healthcare teams because pharmacists are the medication specialists. And how pharmacists improve medication adherence, minimize the side effects and prevent any medical interaction.

Department Worked with:| * Quality Control * Quality Assurance * Microbiology Department * Research and Development Department * ProductionI was also responsible for the translation for the international students taking the training with me.

Cairo, Egypt

* Maintains the required knowledge level of the company’s products, services, & solutions and stick to the agreed on formal information sources to ensure delivering full and accurate information to the customer.* Follows the agreed on guidelines, policies, processes, & procedures to ensure maintaining the customer’s data confidentiality.* Performs the necessary & right action on systems and tools in order to fulfill the customer request properly and maintain the company’s financial position.* Recommends process improvements to facilitate the Customer care work and delight the customers.* Supports and provides superior service via phones, e-mails and faxes as a receiver and caller and follow-up on customer inquiries and complaints that is not fulfilled or resolved on queue ensuring full customer satisfaction.* Provide quality, efficient and non-judgmental telephone customer service to internal and external customers.* Use questioning, trouble shooting and listening skills that support effective telephone communication and help in solving the customer’s problems & complaints to ensure achieving the FCR target.

Bachelor'S Degree, Pharmacy, Distinction With Honours

High School Diploma, A+