Manages the CEO Office: Responsible for managing the affairs of the Chief Executive Officer’s office. Schedules and prioritises stakeholder engagement. Leads and implements various strategic and change management processes across the organisation, on behalf of the CEO. Coordinates and keeps contents of leadership meetings focused and acts as CEOs proxy in various fora.Responsible for strategy enablement: Synergises the leadership team to devise, implement, monitor and communicate progress on strategic priorities. Collaborates with leadership to determine and prioritise business strategies. Determines how to measure performance by establishing key performance indicators (KPIs).

Responsible for the development and deployment of various sales enablement initiatives including target setting, performance management, training, and coaching.

Responsible for supervising and managing a Bank branch, overseeing financial reporting and branch operations, growing branch revenue and balance sheet, supervising employees including hiring and training, assisting customers, and providing excellent customer service.

Business Planning and Strategy enablement: Responsible for managing the office of the Head of Retail Banking for Kenya and East Africa, thinking strategically while providing tactical support to implement strategic initiatives.

Driving client experience: Responsible for deploying and embedding the organisations Customer Charter throughout the Retail Bank through staff engagement, client engagement, frontline training, and development.

Management Training: An immersive, collaborative and global learning experience designed to provide graduates with technical, experiential and on-the-job training. The program equips trainees with a deeper understanding of our broader organisation and how it operates and prepares them to become change advocates, driving innovation and creativity in the organisation.

Fiduciary oversight of the affairs of the scheme including:-- Provision of strategic leadership and corporate governance for the scheme.- Oversee investments of savings on behalf of the members- Collaboration with key stakeholders (Regulators, Members,Sponsor and Service Providers) to ensure operating excellence and growth of the scheme