Karimi Njagi Email & Phone Number

Nairobi County, Kenya

Nairobi, Kenya

I am a meticulous committed professional with over five years of experience in fraud analysis, investigation, and internal audit support at Jumia, Africa’s premier e-commerce platform. My contributions align with Jumia’s vision of leveraging technology to enhance life in Africa.In my role, I manage JumiaPay’s transactional security, playing a crucial role.

• Follow up on the customer’s experience with app usage and purchases or payments made.
• Communicating appropriate options for resolution in a timely manner.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Coordination with finance teams to update the status of transactions and payments.
• Making sales or recommendations for products or services that may better suit clients’ needs.
• Resolve product or service issues by understanding the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment.

• Verifying and confirming customer information both by phone and email.
• Relaying information to clients regarding order placement and cancellation procedures.
• Resolving customer issues and getting fast and permanent solutions.
• Ensuring customers have a good experience.