Owned and prioritized product backlog.Oversaw entire product deployments from vision and creation to roll out anddelivery.Allocated and approved team resource usage.Managed implementation of new features by outlining plans and specificationssuch as how, where and when each component would work.Approaching the F&B segment and the companies in order to promote the APPand the Services we provideSuggested and reported enhancements to product design that would improveuser experience.I successfully collected over 167 surveys over course of the project

Boosted brand awareness and generated leads while managing internal andexternal marketing campaigns and programs.Assessed marketing copy, art comps and final designs and compared them withestablished specifications.Researched industry and marketplace trends to develop marketing solutionsand enhance business operations.Set up, completed and tracked customer surveys for local, regional andnational campaigns.Participated in promotional activities and trade shows, working with advertisersand production managers, to market products and services.Maintained documentation, detailing assignments, in-progress work andcompleted project milestones

Created customized marketing materials to increase product awareness.Increased over 15% of newly booked sessions by creating and implementinginnovative marketing strategies.Decreased drop rate on Shezlong's website with a successful percentage over10%.Maximized advertising efforts by developing content for media relations,corporate communications and social media posts.Identified appropriate marketing channels and targeted customers for campaigns.

Used consultative techniques to understand customer needs and makestrategic referrals to business partners.Achieved high satisfaction rating through proactive one-call resolutions ofcustomer issues.Provided primary customer support to internal and external customers.Maintained customer satisfaction with forward-thinking strategies focused onaddressing customer needs and resolving concerns.Resolved concerns with products or services to help with retention and drivesales.Achieved high satisfaction rating through proactive one-call resolutions ofcustomer issues by handling over 50 customer queries per day.