Kari Morgan Email and Phone Number

• Provide human resources support to Area HR Manager and all employees in the Cleveland and Detroit locations• Conduct full cycle employee related candidate process, onboarding, orientation, and offboarding/exit interviews, i-9, etc.• Communicate with Area HR and department managers to assist with final hiring decisions based on background check, reference check and drug screening results• Complete regular monthly reports: including new hire, employee compensation roster, overtime, 90-day units sold by salesperson• Assist Area HR Manager in conducting open enrollment meetings with and all employees to communicate any annual changes • Assist with organizing and facilitating numerous volunteer and employee engagement events• Attend monthly meetings in Area HR Manager absence (Fixed Ops and Monthly Operation Reviews)• Maintain and ensure validity of unemployment claims• Communicate all wage garnishment and legal correspondence with Payroll and Legal departments as required• Utilize ADP and Reynolds and Reynolds to administer employee changes and updates. Communicate changes with Payroll• Utilize and train department managers on Recruiting Management system • Assist with employee counseling, discipline, terminations and exit interviews• Help manage employee turnover• Assisted with personnel integration in the acquisitions of BMW of Bloomfield Hills and BMW Collision• Successful in significantly decreasing length of time in candidate process from application to onboarding when company implemented Ban the Box process in 2019 • Volunteer time with various committees, i.e., Women’s Wellness Week (annually)

• Successfully promoted from Receptionist and Store Administrator roles at various locations in February 2014• Completed follow up for both sales and service departments daily with all recent customers for two Penske locations• Managed reputation through OEM CSI scoring (guest surveys), Better Business Bureau and online reviews while maintaining timely completion of all open cases• Investigate low performance areas (Employee, process, extenuating circumstances, i.e., employee shortage)• Responsible for providing completed surveys, quarter goals, CSI information to sales associates and management• Manage monthly/quarterly corporate and brand training. (Including online and off-site training)• Book travel for management and employees for any off-site training• Review processes regularly to verify there are go gaps in customer touch areas• Assist with overseeing dealership social media• Assist with HR department on various processes including but not limited to; New hire on-boarding, recruit and assist with interviewing receptionist candidates, employee set up in online and time clock systems, employee engagement events and fundraising throughout the year• System admin for various online systems including but not limited to ADP, Reynolds & Reynolds, DealerSocket, eBiz, Netstar (Mercedes-Benz) and Dealer Daily (Toyota)• Oversee and train all receptionists• Facilitate monthly Employee Council Meetings including follow-through on employee requests/complaints• Additional administrative tasks as needed

Sales | F&I:- Maintained monthly sales board, reported all new, used and certified Audi's to manufacturer, dealer trades, monitored and assigned web leads, tracked web leads and phone ups. Prepared and followed through on all loyalty claims, Audi care and funding for customer deals. Customer Service: - Monitored store CSI/SSI scoring, review for trends and searching for continuous areas of improvement. - Responsible for training and supervising both full and part time receptionists. Back up on phones if needed.Web | Internet Management:- Monthly lead tracking (accounted for how many leads received and how many sold for the month), Web site updates for all areas of dealership. All dealership information changes, responsible for maintaining all dealership specific social media outlets, - Administrator for dealership CRM tool, manufacturer reporting site among other sources used by dealership. - Responsible for creating and sending web/e-mail blasts, curating customer e-mail list and maintaining opt-out requests.Store Administrator:- Oversee timekeeping for dealership sales department, reception, porters and drivers.- Responsible for setting up new hires with access to PC, e-mail, etc. - Familiar with Reynolds and ADP systems along with DealerSocket, Autobase and iMagic. Main contact for store with regard to above systems, technical issues or new hires. - Responsible for overseeing dealership event and fundraising efforts.

- Assisted with working up case files and preparing paperwork.- Traveled to former ParaPro locations in Indiana and Pennsylvania to permanently close the offices, pack and ship all paperwork back to Kelly & Ferraro offices and integrate into KF Systems- Assisted with taking over ParaPro, Inc. former caseload (Approximately 10,000 cases nationwide)- Drafted correspondence to Claimants and Defendants- Submitted a large number of documents to Defendants on behalf of the Claimants- Assisted with preparing cases for trial

- Responsible for Security / Smooth operation of office in absence of the Office Manager.- Assisted with training/supervision of Receptionist position - Worked with Local Counsel in coordinating Estate matters. - Reviewed monthly billing chart for accuracy to submit to Corporate Office.- Assisted with processing claim forms / settlement releases for payment by defendants.- Drafted Interrogatories and assisted with preparing cases for trial.- Screened claimants for personal injury cases involving asbestos exposure.- Coordination of deceased & cancer cases and all details involved (taking initial information, mailing follow-up letters, etc.) - Maintain tracking spreadsheets- Provided regular reports as requested by the Office Manager - Scheduled related appointments and prepared the paperwork