I’m thrilled to join Gellert Global Group as a Claims Analyst, where I will apply my project management skills, problem-solving abilities, and Supply Chain Management degree to efficiently analyze and resolve claims. In this role, I will collaborate with cross-functional teams to ensure the timely processing and resolution of claims, while identifying opportunities for process improvements.Key Responsibilities:~Analyze and process claims in alignment with company policies and industry standards.~Apply critical thinking and problem-solving skills to resolve complex issues.~Utilize project management expertise to streamline workflows and improve operational efficiency.~Collaborate with internal teams to facilitate claims resolution and improve processes.~Manage multiple claims and projects simultaneously, ensuring timely and successful outcomes.~Communicate with external vendors including steamship liners, truck carriers, warehouses, and suppliers to resolve discrepancies, inventory issues, and manufacturing/production concerns.~Enter, track, and maintain claims data in the internal system.~Research and analyze incidents to assess the validity of claims and potential losses.~Recommend and facilitate timely settlement and resolution of claims.~Guide vendors on corrective actions and improvements based on claims analysis.~Generate reports and conduct trend analysis to identify patterns in claims.~Work cross-functionally to manage the loss of old, surplus, or expired inventory through salvaging efforts.~Process Certificate of Liability Insurance requests and maintain related databases.~Assist Accounts Receivable with customer deductions related to shortages, damages, overages, returns, and rejections.~Coordinate with Logistics to manage the movement of damaged products.~Provide regular updates on claim progress to all stakeholders.~Strong organizational and time management skills with attention to detail.

Hartsfield-Jackson Atlanta International Airport is the busiest and most efficient airport in the world and, by some accounts, the best in North America. ATL is the economic jewel of Georgia, generating a $34.8 billion economic impact for metro Atlanta and providing more than 63,000 jobs on-site, making it the state’s largest employer.

The largest provider of home-delivered, medically-appropriate meals and nutrition care in the country, providing over 5,000 meals every day, nearly two million meals annually across 19 Georgia counties. www.openhandatlanta.org• Directed a results driven team of 4 and college interns. • Managed a highly successful Volunteer Service Department who recruit over 17,400 volunteers who complete 94,000 volunteer hours of service which saved 1.1 million dollars in labor costs last year (an 80% increase from 2018-2020).• Developed annual strategic plans and budgets for volunteer staffing, recruitment, engagement and donor relations.• Developed strong relationships with corporations, schools and faith based organizations within the community to help support our volunteer needs and 12 million dollar annual agency budget.• Collaborated on donation campaigns, utilizing volunteer data base tools and social media outlets, which bridged the gap between volunteers and donor cultivation to increase volunteer donations by 50%.• Developed a volunteer recognition program, to thank and publicly acknowledge key individuals and organizations.• Encouraged and coordinated company-wide trainings for all departments and volunteers to strengthen skills and learn new skill sets.• Represented the organization in public meetings and presentations in the community.• Provided excellent leadership to Open Hand staff in developing high impact volunteer activities.• Oversaw an organization-wide internship program. YTD Educated 35 interns that produced over 7,200 volunteer hours, 13 full time hires and 10 contract workers.• Established, maintained and leveraged appropriate technology tools to manage the Volunteer Services Department.

Organization founded in 1965 to support senior independence through meals, shelter, education and community. MOW supports over 2000 seniors in the greater Atlanta area.www.mealsonwheelsatlanta.org• Directed a highly successful volunteer services team and interns. • Managed over 1,900 volunteers and 63,924 volunteer hours annually saving the agency 191,772 dollars annually.• Developed and implemented a new volunteer management program (CRM), management SOPs and technology upgrades from the ground up.• Developed an annual strategic plan and budget to forecast demand for volunteer recruitment and engagement and donor relations.• Developed strong relationships with corporations, schools and faith based organizations within the community to help support our volunteer needs and 5.5 million dollar annual budget.• Developed a volunteer recognition program, to thank and publicly acknowledge key individuals and organizations.• Represented the organization in public meetings and presentations in the community.• Provided excellent leadership to MOW staff in developing high impact volunteer activities.• Encouraged and coordinated company-wide trainings for all departments and volunteers.• Oversaw an organization-wide internship program. Educated 24 interns that produced over 4,800 volunteer hours, 2 full time hires and 5 contract workers.

www.projectopenhand.org• Received the highest honor at Open Hand the "Pace Setters Award" for promoting innovation and being a role model for my peers.• Duties included recruiting, daily trainings and coordination of 65 volunteers daily about 16,000 volunteers annually.• Developed strong relationships with corporations, schools and faith based organizations within the community to help support our volunteer needs and 12 million dollar annual agency budget.• Managed projects for internal and external volunteer events which included planning, materials acquisitions, project agendas and time lines, budgeting, training volunteers and staff, 360 communications, follow up and feedback of projects.• Along with my daily duties, I cross trained in Kitchen Volunteer Management, Administration Management and Delivery Volunteer Management so I could manage the other Volunteer Managers’ areas.• Created and implemented internship programs for 25 college and high school students to educate them on how to manage volunteers and to see first-hand what it takes to run a successful non-profit.

• Worked closely with Senior Director of Resource Development and the Director of Development.• Cross trained in Front Office Management, Special Events Management and Volunteer Coordination duties so I could be more useful to my Open Hand Team.• Prepared fundraising documents and other collateral materials for donor cultivation.• Worked on off-site fundraising and outreach events as needed. • Organized department schedules and assisted with internal and external meetings and other administrative tasks.

UWOC Envisions a Community where all individuals and families achieve their human potential through education, financial stability and healthy lives. It improves lives by mobilizing the caring power of our community to advance the common good.www.liveunitedchattanooga.org• Worked as an extension of United Way’s staff for 17 weeks and completed the program with improved networking skills, including business planning, customer relationship management and public speaking.• Received honors for Best Employee Campaign for a Mid-Sized Company in 2012.• Collaborated to generate 1.7 million in donations and resources in the Insurance and Retail Market for 2012 fiscal year.• Personally solicited, followed up with and managed over 40 existing corporate accounts.• Cultivated 7 new group accounts.• Attained comprehensive sales, event and project management.• Explored and built relationships with United Way partners to develop and enhance business alliances.• Strengthened networks by connecting with local business leaders and agency partners.

www.countryinns.com/chattanooga-hotel-tn-37421/tnchatta• Cultivated, followed up with and managed group travel accounts.• Created marketing materials and web promotions to increase sales.• Attended community activities, trade shows, conferences, meetings, and events to build relationships and acquire new business.• Planned and coordinated internal and external meetings for clients and hotel staff.• Trained hotel staff quarterly on sales procedures to increase revenue and customer retention.

www.chicagoregency.hyatt.com• Received recognition for being on the F&B Team that grossed 6 million dollars in revenue in one year.• Operations coordinator for conventions and special events at the flagship hotel for the Hyatt Corporation.• Rented 24,000 square ft of meeting space to large and small corporate, civic and faith based groups.• "Key Operations Point Person” for the hotel on the new catering software technology roll out.• Liaison between clients and hotel departments to make clients’ 20 - 3000ppl + events a success.• Managed, lead and trained new employees for Meetings' Department.• Earned recognition and promotion for setting high goals and obtaining them.