Karim Salah Email & Phone Number

Riyadh, Sa

Saudi Arabia

 Project: Saudi Tourism Authority (Manage Service)• Hybrid Active Directory Administration, Configuring (on premises AD and Azure AD)• Hybrid Exchange Administration, Configuring (on premises Exchange and Exchange online)• Supporting over 700 Users inside Saudi and over 300 Users Worldwide• Working on customize VMware cloud director called Deem in Saudi• Managing over 300 servers including (Windows, RHEL, Ubuntu)• Hands on Veeam Backup and NetBackup• Hands on NetApp SAN storage• Preparing Virtual servers on VCenter and VMware Cloud Director • Configuring and deploying policies through Microsoft Endpoint Manager (Known as Intune)• Hands on group of Microsoft Admin Centers (Teams, Exchange online, Endpoint Manager, Microsoft 365, Microsoft 365 Defender, Microsoft 365 Apps)• Manage Engine products administration, configuration (ADManager Plus, AD Self Service, OPManager, Endpoint Central, Service Desk Plus)• Participate in Visit Saudi (Tablet project) by applying Kiosk Policy through Microsoft Intune to Android devices• Patch management and vulnerabilities mitigation for Windows servers and Linux servers through ManageEngine Endpoint Central• Monitoring and tracking servers' performance, alerts and monitors thresholds according to servers' historical statistics through eGmonitor and OPManager systems• Preparing reports and RCAs related to systems behavior, system failures and resources utilization peaks • Hands on Citrix file sharing solution administration, managing users and spaces • Hands on CodeTwo Exchange Rules solution for mail signatures • Playing big supporting role for a lot of projects accomplished in Saudi Tourism Authority

Egypt

 Project: Saudi Tourism Authority (Manage Service)• Hybrid Active Directory Administration, Configuring (on premises AD and Azure AD)• Hybrid Exchange Administration, Configuring (on premises Exchange and Exchange online)• Supporting over 700 Users inside Saudi and over 300 Users Worldwide• Working on customize VMware cloud director called Deem in Saudi• Managing over 300 servers including (Windows, RHEL, Ubuntu)• Hands on Veeam Backup and NetBackup• Hands on NetApp SAN storage• Preparing Virtual servers on VCenter and VMware Cloud Director • Configuring and deploying policies through Microsoft Endpoint Manager (Known as Intune)• Hands on group of Microsoft Admin Centers (Teams, Exchange online, Endpoint Manager, Microsoft 365, Microsoft 365 Defender, Microsoft 365 Apps)• Manage Engine products administration, configuration (ADManager Plus, AD Self Service, OPManager, Endpoint Central, Service Desk Plus)• Participate in Visit Saudi (Tablet project) by applying Kiosk Policy through Microsoft Intune to Android devices• Patch management and vulnerabilities mitigation for Windows servers and Linux servers through ManageEngine Endpoint Central• Monitoring and tracking servers' performance, alerts and monitors thresholds according to servers' historical statistics through eGmonitor and OPManager systems• Preparing reports and RCAs related to systems behavior, system failures and resources utilization peaks • Hands on Citrix file sharing solution administration, managing users and spaces • Hands on CodeTwo Exchange Rules solution for mail signatures • Playing big supporting role for a lot of projects accomplished in Saudi Tourism Authority

Egypt

 ADDS Administration, Configuring & Clients Maintaining and configuring Working on Dell EMC PowerEdge R230 Working on Sophos XG firewall Working on Kaspersky endpoint security Working on Synology RackStation NAS Working on Acronis Backup Advanced 11.7 Establish OSTicket a ticketing system on Synology Setting up new users' accounts and profiles and dealing with password issues. Maintaining & Managing network infrastructure & Wi-Fi coverage Responsible for site’s Network Mobilization. Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues. Troubleshooting system and network problems, diagnosing, and solving hardware or software faults. Inventory for all IT equipment like desktop, laptop, printer, scanner … etc. Record daily report of all IT tasks and solutions for all issues

Giza Governorate, Egypt

 AD Administration, Configuring & Clients Maintaining and configuring. Implementing Hyper-V Host Server. Hyper-V Administration, Configuring, Troubleshooting and Backup. Configuring and Maintaining HP rack mount Servers (HP ProLiant DL380 G7, 8, 9). Troubleshooting Computers by using SCCM 2012. Working on Microsoft Exchange 2013. Working on Veritas Backup Exec Working on Symantec Endpoint Protection. Support more than 200 Users (through ticketing system, mail or phone) Backup & Restore VM Servers by Veritas Backup Exec. Inventory for all IT devices Protects organization's value by keeping information confidential. Ensure and force the IT security, policy quality and standards. Providing support, including procedural documentation and relevant reports. Testing and evaluating new technologies Setting up new users' accounts and profiles and dealing with password issues. Monitoring and maintaining computer systems and networks. Creates and maintains good technical documentation. Performs other IT duties as assigned.

Cairo Governorate, Egypt

• PC & Laptop assembling, troubleshooting and maintenance (Hardware & Software)• Monitoring and maintaining computer systems and networks• Testing and evaluating new technologies.• Providing support, including procedural documentation and relevant reports.• Configuring IP Telephones • Troubleshooting system and network problems, diagnosing, and solving hardware or software faults.• Monitoring & Troubleshooting Card Production Machines (Like Matica , MX , CMI inserter) and solving their software faults• Implementing ESXI Host Server• Create & Maintain FTP accounts and users on SFTP ServerProjects• Setting Up new server room comply with PCI rules in MasriaCard Factory (Dawar El Asher – 10th of Ramadan)• Preparing IT environment and Documentations for passing PCI Audit to gain Visa & MasterCard license in MasriaCard Factory (Dawar El Asher – 10th of Ramadan)

Cairo Governorate, Egypt

 ADDS Administration, Configuring & Clients Maintaining and configuring Administration, Configuring and Backup of Hospitality Systems Managing & Monitoring Fidelio Suite 8, Sun System, Micros POS, Material Control, HR System, Payroll System, Call Account Give software permissions to staff according to position and job. Configuring IP Telephones Follow up the telephone issues according to our contract with the maintenance provider. Setup communication devices like telephone, fax and work on telephones management application. Maintaining & Managing network infrastructure & Wi-Fi coverage Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues. Troubleshooting system and network problems, diagnosing, and solving hardware or software faults. Inventory for all IT equipment like desktop, laptop, printer, scanner … etc Protects organization's value by keeping information confidential. Providing support, including procedural documentation and relevant reports. Testing and evaluating new technologies Setting up new users' accounts and profiles and dealing with password issues. Monitoring and maintaining computer systems and networks. Creates and maintains good technical documentation. Performs other IT duties as assigned.Projects Planning and implementing complete network design and server room in Helnan Auberge Hotel (Fayoum) Domain Controller Migration from Windows Server 2003 R2 to Windows Server 2012 R2 in Helnan Landmark Hotel (5th Settlement – New Cairo) Setting up Server Room from Scratch in Helnan Dreamland Hotel (Dreamland 6th October)

 Developing personal skills depending on soft skills lectures Implement specific activities to improve problem solving skills Training on newer technologies like Windows Server 2012 R2 , CEH V8 Performing creative activities independently or in teams Studying many cases of servers’ implementation, configuration and troubleshooting

Ismailia Governorate, Egypt

 Monitoring and maintenance of air defense system (Hardware & Software) Coordinate the Air Defense target engagement process in joint operations Employment of Air Defense Artillery Soldiers at all levels of command Performs other Armed Forces duties as assigned.

Monufia Governorate, Egypt

 PC & Laptop assembling, troubleshooting and maintenance (Hardware & Software) Installing and configuring computer hardware operating systems and applications. Inventory for all IT equipment like desktop, laptop, printer, scanner … etc. Testing and evaluating new technologies

Bachelor Of Engineering (B.Eng.), Computer Science, Pass

studying computer science & engineering

Education record