It Project Manager
CurrentAs the IT Project Manager, I have been responsible for managing multiple business applications, leading cross-departmental product implementations, providing daily support for users, creating departmental communications, and evaluating software efficiency, enhancement, and implementation. Select Achievements:Lead multiple company-wide software implementations and product rollouts. Manage software integration projects for multiple departments, vendor relationships, integration and functionality testing, timelines, in addition to development of best practices collaborating with stakeholder departments, communications and training departments. o Product manager for primary company products including CRM, Invoicing system, and community operations products. o Business application support tech providing user support, identifying product enhancement requests and best practices. o Led product integration projects enhancing functionality and efficiency between products.Led a comprehensive RFP process for a high impact, company-wide solution including developing detailed product requirements, soliciting feedback and evaluation from a diverse leadership committee, leading to an approved solution. Developed a two-year software roadmap encompassing a timeline to maximize current system use, improve current processes, evaluate integration options, and recommend software enhancement. Created onboarding, advanced, and best practice eLearning training courses for employee software solutions.