Updating patient demographics and collecting insurance information for patients in person and over the phone; creating walk-in appointments; greeting patients and their families when they first arrive; providing patients with wheelchairs or other assistance when needed; registering patients for future appointments; identifying and collecting copays from myriad insurances; answering multi-line phones and directing the calls to the proper departments from both urgent care and switchboard; working with urgent care nurses and doctors to provide efficiency during a patient’s stay; directing patients to the departments they need

Located and apprehended shoplifters; dealt with difficult and/or aggressive individuals; searched for and located missing individuals, cleaned up dangerous spills; coordinated with associates and mall security on tips; secured merchandise; verified that members received the correct item(s) at Merchandise Pick Up; promoted safety

Led and encouraged team members throughout shifts; listened to and resolved customer complaints, discrepancies and issues; assessed handled issues with suspicious persons and counterfeit money and worked with police; double-checked and authorized team members’ decisions; led team meetings; opened and closed store; placed in charge of projects such as accounting for new movie/game shipments, getting them ready as instructed, and placing them out on the floor; counted money; dealt with drawers; pitched to and sold movie passes and Dish Network packages; placed orders for confection stock; created and set up displays

Took orders and served them to customers; rang customers up; handled money and coupons