Karin Martin Email and Phone Number
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Karin Martin personal email
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Over 20 years of experience leading multiple functional areas in a multi state regional property and casualty insurance company with up to 80 employees and $32 million budget in Call Centers, Information Technology and Operations. A hands-on leader with demonstrated ability to transform organizations to customer-centric, execution driven, high performance cultures. Proven ability to effectively develop and execute strategy to drive change that results in improved business results, strong management teams and defined strategies. In depth knowledge of technology business and IT methodologies and best practices for successful delivery. Thriving in an environment of team play effectively able to build internal and external relationships to achieve goals at a high level of accomplishment.
Arbella Insurance Group
View- Website:
- arbella.com
- Employees:
- 794
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Assistant Vice President, OperationsArbella Insurance Group Sep 2019 - PresentQuincy, MaLeading the Arbella Operations group to deliver outstanding service through our customer contact centers as well as our policy and billing services. Arbella's operations team is a customer centric organization delivering support and care to our policy holders, our agents and our fellow employees across both the personal and commercial property and casualty segments.
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Assistant Vice President, Contact Center OperationsArbella Insurance Group Jan 2018 - Sep 2019Quincy, MaLeading the organizations contact centers in a customer centric environment; making it easy for our customers, agents and business partners to do business us!
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Director, Customer Service And Commercial Lines OperationsArbella Insurance Group Jun 2013 - Sep 2019Provide leadership for multiple operations areas, including Policy Administration and Customer Service, with 80+ employees servicing clients and agents in personal and commercial products. Member of the senior management team that develops and executes long term strategy
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Director Personal Lines Operations And Customer ServiceArbella Insurance Group Nov 2006 - Jun 2013Driving a customer centric operation to support internal customers, built several service oriented teams which consistently received high employee engagement results and shared success of business results in a collaborative environment; directing a 38 person call center improved quality to achieve NPS scores above industry average.
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Director, Business Relationship ManagementArbella 1992 - Nov 2010Provided leadership for the legacy application development teams business analysts and support services of 40+ employees comprised of managers, individual contributors and consultants. Managed leadership team providing liaison services for all business account groups in the organization.
Karin Martin Skills
Karin Martin Education Details
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Insurance Institute Of AmericaProperty And Casualty Insurance -
Suffolk University And New England College Of Business
Frequently Asked Questions about Karin Martin
What company does Karin Martin work for?
Karin Martin works for Arbella Insurance Group
What is Karin Martin's role at the current company?
Karin Martin's current role is Assistant Vice President, Operations at Arbella Insurance Group.
What is Karin Martin's email address?
Karin Martin's email address is ka****@****lla.com
What is Karin Martin's direct phone number?
Karin Martin's direct phone number is +150885*****
What schools did Karin Martin attend?
Karin Martin attended Insurance Institute Of America, Suffolk University And New England College Of Business.
What skills is Karin Martin known for?
Karin Martin has skills like Property And Casualty Insurance, Insurance, Business Analysis, Strategy, Process Improvement, Underwriting, General Insurance, Claims Management, Customer Service, Management, Claim, Vendor Management.
Who are Karin Martin's colleagues?
Karin Martin's colleagues are Michelle Masison, Julie Connolly, John Butler, Cheryl Pietragallo, Katie Doyle, Jacob Cowen-Whitman, David Zawilinski.
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