• 17 years of experience in the Technology area, in management positions, Post-Sales Management, Project Management and Relationship Management.• Played a vital role in the professionalization and growth of a successful start-up in the Brazilian online marketplace. Experienced in post-sale strategy and retention.• Responsible for developing and introducing management models focused on customer satisfaction and cross selling.• Worked with large corporate accounts such as Natura, Philips, Caterpillar, Sodexho, JBS, GPA, amongst others. Responsible for developing, implementing and managing corporate strategies focused on sustaining and enhancing long term client relationships.• Responsible for designing and implementing processes, routines and controls, from pre-sales to post-sales while maintaining a ISO 9001-certified work environment. • Implemented and initiated an online platform capable of tracking customer calls and follow up support.• Assisted in the development and integration of a Relationship Management platform designed to enhance customer retention and satisfaction while increasing cross selling and maximizing profitability per customer.• Team leadership – with assigned multidisciplinary teams of up to 15 members. Experience in training customer care service teams.• Degree in Business Management (PUC – SP) and ITIL Foundation V2 Certificate. Advanced English user.