Trust probate account review and allowance, opening and closing accounts, and supervision of transaction entry quality.

Provided leadership and support to over 100 external investment advisors and internal portfolio managers while supporting over 300 high net worth clients. Managed all areas of client onboarding, asset transferring, and account records. Role included assisting clients with account questions and resolved any concerns quickly and efficiently. Compiled and reviewed daily reports to address cash movements and account requests. Served as liaison between PIM Group, Operations, Trading, and Compliance teams related to asset allocation, cash raises, trade requests, and cash-level reviews. A few key highlights: Instrumental in overseeing coordination of over 500 investment accounts involved in strategic restructuring fee project over a three-month period. Produced and tracked Compliance and account documents; partnered with financial advisors to identify impacted customers. Distributed communication among internal teams to ensure accounts were updated accurately based on recommended changes. Led the company’s proactive Tax Loss Harvesting project focused on identifying clients who would benefit from taking advantage of an investment strategy to reduce income tax thresholds. Reviewed client files to identify eligible ac counts and transactions, drafted and distributed communication to clients, and tracked and coordinated client responses. Increased client engagement and retention across the portfolio. Created numerous templates to standardize communication with the client and between internal teams, streamlined ad hoc communication into a centralized system to reduce redundancy, and reorganized account e-mail categorization procedures firm wide to meet regulatory requirements. Served as primary custodian of all client records ensuring compliance requirement and firm procedures were followed and in place. Managed client information and documentation of SEC disclosures; reviewed accounts for potential discrepancies in holdings, tax issues, and outdated fee schedules.

Spearheaded comprehensive support for over 150 high net worth clients in assisting three equity portfolio managers. • Coordinated required documentation and internal communication when onboarding clients, including initial investment, ongoing record-keeping, and quarterly invoicing. Worked with portfolio managers to ensure compliance to client investment objectives and allocation targets.• During a period of massive increase in SEC oversight, worked closely with Compliance to implement new record- keeping and reporting requirements.• Produced and edited all client written communication, fulfilled quarterly and year-end reporting requirements, and coordinated documentation and personalized responses to various Class Action lawsuits.• Oversaw complete transition of client records between firms when Babson Capital sold Private Client Group business to LMCG Investments, LLC. Worked with marketing and operations departments of both firms over a nine-month period to solicit and track required contractual approvals, billing details and trading instructions.

Worked in tandem with managing and editorial directors of Continental Airlines and Private Screening inflight magazines, shepherding content through multi-phase publishing process.• Fact-checked and copy-edited feature articles, entertainment listings, flight routes and Continental-directed marketing copy.• Coordinated copy process for Private Screening entertainment listings, gathering content from multiple outside sources and ensuring accuracy of foreign language translations prior to publication.• Solicited participation and produced feature articles for in-house newsletter.