 Oversee the daily operations of the medical practice, including patient scheduling, billing, and record-keeping. Manage a team of administrative staff, ensuring that they are adequately trained, motivated, and organized. Develop and implement policies and procedures, ensuring compliance with all relevant regulations and standards. Establish and maintain effective communication channels with patients, employees, and other medical practitioners. Manage the financial aspects of the practice, including revenue collection, billing, and invoicing. Develop and maintain relationships with medical practitioners and hospitals. Analyse practice performance data and identify opportunities for improvement. Liaise with medical practitioners and other medical professionals to ensure smooth patient care and referral processes. Ensure the practice is appropriately staffed and that all staff are adequately trained and competent. Managing of staff leave / sick leave / overtime and employee contracts. Overseeing and managing the day-to-day operations of the medical office. Maintaining accurate patient records, including taking and updating medical histories, test results, and diagnosis reports. Managing the appointment scheduling system and ensuring that all scheduled appointments are properly organized and run smoothly. Managing patient billing and payment processes, including assisting patients with medical claims and billing enquiries. Overseeing the maintenance and organization of medical supplies equipment, office stationery and supplies. Maintaining compliance with all relevant laws and regulations, including POPIA and other data privacy laws. Typing of letters and reports – Dictaphone tying / transcribing Managing of the medical professional’s vehicles – services and licensing. Assisting the medical professional with personal matters regarding parents, kids, and wife.