Karin Schlachter Email & Phone Number

New York, New York, Us

• Managed all customer interaction, retention, services and support for over 1K monthly customers to assure best experience• Engaged and developed relationships with event planners and key customers to create partnerships leading to increased brand awareness and sales• Reduced all support ticket responses (>200 tickets/day) on Zendesk to under 24 hours by creating templates and optimizing response process• Coordinated across multiple teams (engineering, QA and design) to ensure customer feedback implementation, leading to increased app rating in Apple Store and Google Play by 2.5 points • Identified, documented and reported bugs, improvements and customer enhancement requests via JIRA which decreased time to resolution by 50%• Ensured QA on web, mobile, iOS and Android apps resulting in decrease of bugs found by customers by 80%• Developed all education materials and ensured they were accurate, up to date and available to all users resulting in fewer submitted support tickets• Managed payment collection, subscription billing and refunds on Stripe

New York, New York, Us

• Providing English to Hebrew and Hebrew to English translation, interpretation and transcription services to clients in Europe, Israel and the US.• Specializing in Medical Translation and Interpretation

Us

• Coordinated events, scoped project timelines, projected cost, oversaw setup and follow-up and liaised with collaborators, vendors and volunteers Managed Social Media and email marketing campaigns: created new content, paid initiatives and analytics, shared new content and promoted events resulting in doubling community size since start date• Utilized analytics to identify effectiveness of marketing tools to increase program reach• Conducted donation and prospect research

Medical Project Manager - USA• Planned and implemented Israeli wounded Warriors delegations to the US. • Connected, coordinated and kept in touch with doctors and clinics before and after delegations; including scheduling appointments, and acquiring documents.• Translated documents and medical files. • Acted as interpreter for the soldiers and took care of on the spot coordination and logistics during visits.• Conducted data management and general administration of US base.

• Managed online marketing and sales initiatives • Led all administrative management of accounting files, reports and payments • Liaised with vendors and service providers

Assisted small businesses and non profit organizations with fundraising events coordination as needed: negotiated with vendors, setup events, ticket sales, etc.

• Provided administrative support to executive management team• Acted as a gatekeeper to answer and redirect calls appropriately• Managed and coordinated travel arrangements and expenses for all employee entering or leaving the country• Managed calendar maintenance and meeting coordination

• Provided support to the Center Manager and CEO • Responsible for event and convention coordination• Maintained donor relationships and corresponded clients• Responsible for scheduling and coordinating meetings• Responsible for calendar and database management.