• Extensive knowledge of MS Office software, especially Word, Excel, Power Point, Outlook, also Lotus Notes• Skilled in accurate data entry, very proficient in 10 key, type 60+ wpm• Experienced with computer based information systems and the internet for research and analysis• Extensive customer service experience in wide variety of situations• Able to communicate effectively with people of diverse backgrounds and interests in sometimes difficult and stressful circumstances• Resourceful problem solver, skilled in identifying and exceeding customer and team objectives• Able to quickly analyze situations and data, and draw logical conclusions • Skilled in developing, organizing and consolidating accurate and thorough information• Works creatively and cooperatively with staff and maintains effective working relationships with managers, supervisors and customers• Works efficiently and effectively in order to meet deadlines.• Able to work well independently and work effectively in a team environment• Quick study, welcomes new challenges, loves to learn• Considerable experience in records keeping, developed and maintained files on students and employees• Improved file maintenance and job performance by designing or redesigning various forms• Excellent multi-tasking skills, supporting a variety of management personnel and depts.• Chosen ITI Bellevue’s “super-user” for Client Relations Management system designed by Siebel