Karin Vink Email and Phone Number

Key accountabilities:• Monitor and report on pricing trends e.g. the pricing structures and price increases of competitors and distributors.• Contribute to the development and implementation of new commercial and growth opportunities.• Recommendation around pricing strategies and approaches.• Assist with non-regulated product and pricing development.• Monitor and analyse relevant data streams (including energy consumption metrics) to develop a deep understanding of the drivers and trends.• Ensure that pricing methodology meets business and EA requirements.• Continuous process improvements.

Key accountabilities:• Supporting the Pricing and Product Manager through the day to day management of operational matters and the implementation of strategic initiatives to ensure increased efficiencies and reliability across Customer Excellence and Operational Excellence Centres across both the Genesis Energy retail brands; Genesis and Energy Online.• Ensure that pricing methodology meets business and EA requirements.• Ensure customer experience is timely, accurate and enhance Genesis Energy’s standing as a preferred provider, through the development, implementation and monitoring of targets and measures that support the entire customer experience.• Facilitates a proactive and empowered team to deliver a great customer experience throughout the retail process through the implementation of structured workflow, process knowledge and implementation of productivity measures.• Lead a team of engaged, competent and motivated through selecting, training, developing and coaching to achieve the business goals and customer needs of Genesis and Energy Online. Ensuring the performance of the team by agreeing performance expectations, providing regular feedback and rewarding and recognising staff appropriately and taking corrective action where necessary.• Help manage and maintain effective relationships with third party service providers to ensure that their performance contributes to the success of Genesis Energy.• Assist in identifying and initiating continuous business improvement by driving, actioning and supporting new process initiatives.

Key Responsibilities:• Ensuring that all customers that are in a pre-approved area receive a price change as per business decision. This entails pulling reports, creating and analysing data,• Liaising with mail houses about project timings for deliverables and cost. Making sure that all communication with customers are correct and on time,• Providing assistance to the business to ensure that consumers are being invoiced on correct pricing,• Always looking for improvements to current processes to make them more efficient and accurate,• Explaining project details to Call Centre Representatives when information is required to provide a better understanding to customers about their price change or their pricing,• Ensuring that customers that had new Advanced Meters installed are on the correct pricing,• Responsibilities included: pulling reports, formatting data and investigating and analysis of the information while ensuring compliance with the project plan,• Reviewing, recommending and implementing changes in process as changes occur.• Always ready to assist with any need of the business

Key Responsibilities:• Running of daily payment files,• Capturing and allocation of daily payments received through the mail,• Updating and working various daily reports,• Preparing and reporting of daily and monthly team stats and financial figures to my team leader and accountants,• Assisting with team member training• Assisting with change and the updating of procedures and documentation,• Updating customer accounts with their confidential bank and credit card details and setting manual payments,• Investigating credit balances on final accounts, refunding or re-allocating these balances to the correct customers,• Assisting in correcting any file errors that would occur during the daily team functions,• Compiling the monthly financial pack to be forwarded to Executive Leaders and Accountants.

Key Responsibilities:• Capturing of confidential banking and credit card details, • Investigating credit balances on final accounts,• Refunding or re-allocating these balances to the correct consumer,• Various tasks across the Back-office operations.

Key Responsibilities: • Assisted customers with selection,• Creative designs recommendation with technical output to match both customer requirements and building constraints,• Sales and processing of invoices,• Ordering of goods,• Customer enquiries,• Building relationships with suppliers,• Assisting with the design of the new showroom based on research done looking at the stores customer profile and the target group, Being performance and goal driven with an excellent customer care focus, the role developed into being a catalyst for growth and a new successful direction for the showroom