Karin Voodla Email & Phone Number

Geneva, Switzerland

Managing the following files: Digital & Cyber Affairs Disarmament & Arms Control, International Labour Organization, CERN

Estonia

Estonia

Assisting the Crisis Management Unit during the COVID-19 (coronavirus) pandemic.Main tasks:calling citizens abroad to check their situation and give updated information about travel restrictions;answering calls and giving advice/directions over the phone;monitoring the situation, collecting and processing information;ad hoc tasks given by the Unit Leader.

Tallinn, Harjumaa, Estonia

As a Blue Team Liasion officer, my role was to support defending teams (Blue Teams) during the world's largest globally conducted live-fire cyber defence exercise.

Estonia

Estonia

• Representative for Nuitevent's partners and clients - active marketing online and offline• Maintaining good relationships with our customers and seeking for new potential contacts• Participating in meetings and events on behalf of the clients• Active B2B and B2C sales

Tallinn, Estonia

• Execute multiple group and meeting space leads and/or transient RFPs.• Establish and maintain positive relationships with all levels of internal and external partners.• Work on action plans to address opportunities within the Sales team. • Data entry using Delphi (Salesforce), Microsoft Word and Excel.• Initiate verbal and written communication with customers and hotel departments outlining details and specifics of the event (payment structure, room block management, food and beverage, contracts, exhibit hall fees, revenue streams, performance damages and master billing process).• Answer telephone and assist internal and external guests with requests. • Participate in recurring, educational, team-building, and cross-team events with the sales team.• Upselling, negotiating and meeting with customers.

Estonia

Responsibilities and main duties:• Ensure cleanliness in work areas• Help to manage coffee and event breaks• Service waitering during Fine Dining events and weddings • Helping guests with their inquiries• Assisting Conference & Banqueting Managerˇ• Giving excellent service to customers• Assisting other departments whenever necessary• Greeting customers and keeping up with high service standards, also looking representative• Serving food and making coffee• Making sure of cleanliness in the dining area

Tallinn

Worked in the European Operations Centre while cooperating with Sales Offices in Brazil and Europe, dealing with Brazilian and different European groups, also some from Arabic countries. Dealing daily with big payments, communicating with Sales offices and partner hotels; updating data in the operation system and in different databasesMain tasks included:Booking, amending and finalizing hotel accommodation for Tumlare groups coming to Germany.Finding most effective solutions for single groups and series tours based on the requirements of international markets and hotel strategyBuilding strong and close relationships with all partner hotelsNegotiating and renegotiating with hotels regarding rates and conditions to maximise profitsEnsuring that all operations are done within deadlines and according to the company's procedure rules

Master Of Science - Ms, E-Governance Technologies And Services, A - Cum Laude

Average grade 4.8 out of 5.0, graduated with honors (cum laude). Grade A for the Master's Thesis on 'Defining Digital Diplomacy.

Bachelor Of Business Administration - Bba, Tourism And Hotel Management, Average Grade 4.44

Grade A for the final thesis: Developing a traveller-focused website in the example of the Estonian Ministry of Foreign Affairs' Reisi.

International Tourism Management

Activities and Societies: Member of Food and Wine Society, Member of Nutrition Society, Secretary of T.H.E Society (Tourism, Hospitality.

High School