Karin W. Email & Phone Number

San Jose, Ca, Us

San Jose, Ca, Us

* Oversee Risk Strategy and Policy Integrations of new acquisitions focused on issuing and acquiring products* Build out of a dedicated team of Risk Strategy professionals who bring industry leading experience* Deliver end to end risk strategy to manage fraud risk in order to protect customers and the broader ecosystem* Prioritize investments in critical controls that support long term strategy and growth

San Francisco, California, Us

* Led global Risk and Compliance operations teams, manager of managers* Developed Risk Policy and connected to efficient Standard Operating Procedures* Built risk strategy team focused on control and tooling improvements that balanced risk mitigation and growth through scale and automation

South San Francisco, California, Us

* Led internal tier 3 risk operations teams of up to 35 people* Manager of managers across a global workforce supporting fraud, credit, user experience, onboarding, partnerships, and supportability* Built customer facing risk team and escalation response* Set a high bar for achieving SLA and quality targets to deliver delightful experiences for customers* Drilled deep to support our customers, understand their pain point, and champion the narrative to set risk user experience roadmap

South San Francisco, California, Us

● Built out a vendor underwriting program through scaleable systems, processes, and tooling● Led a cross functional group that expanded our global footprint to 5 sites● Increased scope of the program 7 fold in the course of a year at consistently high quality

South San Francisco, California, Us

Through a partnership with Stripe and Path Forward, I am updating my skill set with a career pivot into tech. You should check them out today!

● Achieved YOY sales growth of 400%. Small business experience.● Developed a team focused on providing exceptional customer experiences. ● Direct management of the human resource process. Creative processes to recruit the best talent available.● Design and creation of on-boarding processes. Development and implementation of training processes, performance management, and respectful separation practices.

● Achieved 35% YOY business growth. ● Managed multiple locations and teams focused on exceptional customer experiences.● Developed and implemented standard operating policies and procedures, to meet regulatory requirements of external regulatory organizations. Performed regular audits and maintenance of tracking tools to ensure regulatory requirements were met.● Project lead of a time sensitive project to increase employee retention and performance. Conducted cost benefit analysis for competitive wage leveraging. Solicited feedback from key stakeholders to generate wholistic approach to employee retention.

● Start-up experience, managing a limited budget.● Start-up business that immediately outperformed business targets by offering services that exceeded customer expectations. Doubled revenue over 2 years, while local comps experienced a 90% closure rate. ● Lead expansion project to double capacity and increase revenue. Worked with outside licensing and regulatory agencies in the planning process group. Managed stakeholder expectations through the various process groups to ensure needs of expansion were met. Monitored and controlled customer satisfaction and business targets to achieve 100% capacity during the first year. ● Designed and implemented all policies, procedures, training materials, and curriculum in the creation of a program that exceeded customer expectations.● Exhibited strong networking skills to build brand recognition within the community.

● Managed large teams of 25-50 employees and a team of 5-8 supervisory/management staff.● Consistently achieved 10% YOY sales growth across multiple locations by delivering legendary customer experiences.● Increased customer satisfaction surveys across multiple locations by 40%. ● Managed budgets ranging from 1-2 million. Analyzed complex and interrelated data from a variety of sources to determine opportunities for sales growth and cost control.● Certified MCM (Manager Coach Mentor) tasked with training internal and external management candidates. Certification required exceptional training practices and full implementation of business standards.● Certified Trainer responsible for conducting classes and training sessions for up to 20 participants on a variety of topics.● Acted as project lead and mentor for new store openings.