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I have been in the hospitality industry for over 16 years specializing in sales and operations. I understand what it takes to get the best from my team through coaching, accountability and motivation in a fast-paced, high-volume environment. I use a host of tools to analyze metrics, measure sales performance and make changes to optimize results.KEY AREAS OF EXPERTISE: - Strategic Selling - Sales Forecasting and Goal Setting - Mentorship and Talent Development - Stakeholder Relationships - Change Management - Process Improvement - Negotiation/Contract ManagementI am a strategic leader with a proven track-record of producing revenue results and developing a team. I am passionate about understanding individual traits to tailor motivation and training. My commitment to excellence was recognized as the Leader of the Year recipient and three-time Leader of the Quarter. My strengths include discipline, strategy, consistency, positivity and maximizing results. Those in combination allow me to deliver results and constantly be thinking of how we can do better. I can balance my sales and operations experience with my love of developing people for a winning combination. I enjoy the great outdoors, spending time with my family, DIY and planning dinner parties Connect with me here on LinkedIn!
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District ManagerToast Feb 2022 - PresentBoston, Ma, Us -
Territory Account ExecutiveToast Nov 2020 - PresentBoston, Ma, Us
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Director Of Group SalesMarriott International Jul 2016 - Nov 2020Bethesda, Md, UsStrategic business leader of 46 sales associates, growing market share and driving revenue across 28 hotels in the Midwest. Activate all sales channels through coaching pull through, communicating strategy and aligning customer preference. Develop annual team goals based on history, booking trends and ownership expectations with an $88M annual team goal. Collaborate and manage stakeholders priorities including Revenue Management, Area Sales, on property leadership and Ownership groups. Direct change management and process improvement in a fast-paced, high-volume, shared service environment. -
Group And Catering Sales LeaderMarriott International Mar 2014 - Jul 2016Bethesda, Md, UsLead a sales team of eleven Sales Managers and two Administrative Assistants. Covering Michigan, Ohio and Kentucky and represents 11 full service Marriott hotels. Assisted my team to ensure they achieve their goals and remove barriers for a productive sales environment.
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Senior Sales ManagerMarriott International Aug 2012 - Mar 2014Bethesda, Md, UsConvention sales focusing on large groups of 100 or more rooms per night. Represented 15 hotels in the Midwest including Michigan, Ohio and Minnesota. I received the Marriott Stock award in 2013 for being the top producer in all 8 sales offices nationally.
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Sales ManagerMarriott International Mar 2011 - Aug 2012Bethesda, Md, UsRepresented Marriott Hotels in group and catering sales at the Northern Mid-America Sales Office. Our office covers 10 states with my focus on the Chicago area.
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Front Desk ManagerMarriott International Oct 2008 - Mar 2011Bethesda, Md, UsPreside over Front Office operations including the Bell Stand, At Your Service, and the Concierge Acting Manager on Duty first to respond to all security and guest issues and resolve them in a timely and efficient manner. Partner with the Leadership Team to insure a seamless experience for guests and associates for success in a high-volume, high-service oriented environmentLead of GSS tracking and reporting effort, created and implemented new Service Excellence audit criteria that included 16 service components
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Assistant Front Desk ManagerMarriott International Jun 2008 - Oct 2008Bethesda, Md, UsChicago. Illinois
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Front Desk Supervisor And ConciergeEast Lansing Marriott May 2005 - May 2008Front Desk Associate promoted to Front Desk Supervisor and acting Manager on DutyConcierge Lounge: Assisted guests in making reservations and arranging special events; managed food and beverage services; solely responsible for opening, operating, and closing
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Sales InternThe Grand Hotel May 2007 - Sep 2007Leveraged professional associations and meeting planning associations to develop a targeted marketing strategy Co-Created, sold, and executed the "Girlfriends Getaway Weekend" package. Organized a three day Familiarization Trip for meeting planning professionalsDesigned and implemented a new client management tool which allowed for a more effective tracking of past clients and new sales leads, ultimately leading to increased bookings and a more streamlined client outreach strategy
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Front Desk Associate, Sales, And Conference Services InternAspen Meadows Resort May 2006 - Aug 2006Aspen, Colorado, UsCreated marketing sales kits which targeted potential clients in an effort to increase awareness of Aspen Meadow's service offering Received highest overall performance evaluation in front office operations pertaining to service and comprehension of management and sales responsibilities Trained in Delphi, created Banquet Event Orders, integrated Delphi menus to make a more user-friendly system
Karin Ward Skills
Karin Ward Education Details
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Michigan State UniversityCore
Frequently Asked Questions about Karin Ward
What company does Karin Ward work for?
Karin Ward works for Toast
What is Karin Ward's role at the current company?
Karin Ward's current role is District Manager at Toast, Inc..
What is Karin Ward's email address?
Karin Ward's email address is ka****@****ott.com
What is Karin Ward's direct phone number?
Karin Ward's direct phone number is +151724*****
What schools did Karin Ward attend?
Karin Ward attended Michigan State University.
What skills is Karin Ward known for?
Karin Ward has skills like Meeting Planning, Sales, Hospitality Management, Front Office, Leadership, Hospitality Industry, Catering, Hotels, Customer Service, Hospitality, Management, Resorts.
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