Karina Ferguson Email & Phone Number

Remote

Remote

• Translate business needs to technical requirements to assist in the design and engineering of systems supporting Corporate, FO, Retail, Field Operation, and International facilities.• Collaborate in the design and build out of enterprise server rooms, IDF’s, and MDF’s.• Ability to understand interdependencies of cross-functional trades and align timelines to meet deadlines and risks.• Forecast, manage, and prevent risks by implementing best practice standards and remediations.• Manage vendor expectations and dependencies resulting in strong partner relationships and collaboration.• Quality assurance analysis on infrastructure and system designs to ensure inspections, local codes, audits and security assessments are passed.• Ability to understand and collaborate with cross functional teams to deliver streamlined processes, upgrades, and implementations within infrastructure and SDLC environments.• Manage resources to ensure facilities are built under budget.• Management of software engineering staff and resources to ensure assets and skillsets are allocated in the delivery of innovative services and solutions.• Collaborate in data tracking to produce dashboards for management and leadership business decision making based on industry analytics and KPI’s.• Collaborate in process improvements and documentation of departmental policies that enforce enterprise standards.

Remote

Miami, Fl

Providing IT project services.

Jacksonville, Florida, United States

Miami, Florida, United States

• Developed and delivered progress reports, proposals, requirements documentation and presentations to various audiences, including project team, sponsors, CIO and key stakeholders.• Developed project plans including scope, cost, schedule, quality, resourcing, risk identification & mitigation, training/communication during the implementation of VDI/AWS/MS technology solutions.• Performed variance analyses of project schedule and cost, managed a $10 million budget, and communicated on a formal and informal basis to senior management.• Worked creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence.• Procured adequate resources to achieve project objectives in planned timeframes.• Participated in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization.• Understand interdependencies between technology, operations and business needs.• Demonstrated a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices.

Miami, Fl

• Structured the HCAS project management office by implementing and enforcing PMO policies and procedures, ITIL, SDLC Agile Methodology, and business process maps which improved several high revenue portfolio performance.• Improved project deliverable schedules by implementing "30-60-90" day plans for high risk portfolios.• Provided executive management with PMO industry standard reporting and dashboards.• Provided executive management impact and business analysis documentation and presentations required for fast paced business decision making with the objective of long term strategic planning.• Converted the HCAS PMO office into a revenue driven department rather than an expense driven department.• Implementation of ITIL Root Cause Analysis for high risk and high impact cases affecting project portfolios.• Provided day to day managerial support to project managers with several portfolios assigned while also internally supporting HCAS operational units.• Supported HCAS operational units during data driven business decision making.• Successfully managed a multi-million enterprise application 3 year plan.• Supported SLA and MSA agreements for multi-million contracts.• Gathered business requirements for project initiatives and provided project resource teams with necessary BRD's, design analysis maps, wireframes, impact analysis, vendor analysis, project plans, timelines, roadmaps, test cases, test plans, roll out plans, post monitoring plans.Accomplishments: HCAS SDLC BPM, ITIL Root Cause Analysis Implementation (RCA), EpicNEMT Technology Roadmap, EpicRide V2, Medesis 3 Year Plan, TheSys 3 Year Plan, TheSys 30-60-90 Day Plan, HR BPM, ConnectWise Implementation, Kimonus Design & Implementation.

Miami, Florida

• Structured the ALIVI ePMO by implementing and enforcing policies and procedures, ITIL, SDLC Agile Methodology, Contract Management, HITRUST and business process maps which improved several high revenue portfolio performance metrics.• Improved project deliverable schedules by implementing "30-60-90" day plans for high risk portfolios.• Provided executive management with ePMO enterprise reporting and executive dashboards with trending KPI's.• Provided executive management impact and business analysis documentation and presentations required for fast paced business decision making with the objective of long term strategic planning.• Converted the ALIVI ePMO office into a revenue driven cost center rather than an expense driven cost center.• Implementation of ITIL Root Cause Analysis for high risk and high impact incidents affecting project portfolios.• Provided day to day managerial support to 6 project managers, 1 program lead, 2 business analysts, with several portfolios assigned while also internally supporting ALIVI's Chief Operations Officer.• Supported ALIVI leadership teams in strategic business planning.• Successfully managed a multi-million enterprise application 3 year plan to support an ACO customer.• Supported SLA and MSA agreements for multi-million contracts.• Gathered business requirements for project initiatives and provided project resource teams with necessary BRD's, design analysis maps, wireframes, impact analysis, vendor analysis, project plans, timelines, roadmaps, test cases, test plans, roll out plans, post monitoring plans.• Participated in annual enterprise risk assessments, audits, remediation plans, Business Continuity Plans and Disaster Recovery Plans.• Participated in Network Developments for ACO Programs.• Created and Implemented Alivi’s Training Program.• Created and Implemented Alivi’s PMO Internship Program.

Miami, Fl

Miami, Fl

• Oversaw the efficient system operations and management of high-revenue accounts nationwide.• Carefully developed and implemented project plans for an effective system implementation, within the medical organization.• Skillfully completed the medical office workflow analysis, and recommended proposed changes in order to achieve a successful system implementation and retention project.• Evaluated assessments to implemented changes, performed follow-up, and provided Management with current project status.• Efficiently trained all system end-users, including clinical and non-clinical staff, using both webinar technologies and on-site presentations.• Articulately provided regular technical updates to all medical office staff, keeping them informed and educated on the latest updates regarding CPT, ICD-9, ICD-10 and CMS Meaningful Use Incentives guidelines, using webinar technologies, on-site presentations, and training material.• Thoroughly prepared training material for clinical accounts, and various departments within IOS, including Sales, Customer Service, and the Development Team.• Provided technical assistance in current system design analysis, and proposed modifications, using mock up software products, such as Balsamiq.• Systematically analyzed and designed new features, which ultimately enhanced system end-user satisfaction.• Ensured consistent system quality assurance testing and reporting (QA).• Provided technical assistance in the initial interface configurations and set up, within the EHR for each client. • Interfaces included prescription (Rx) services, bi-directional labs, internal faxes, and secure e-mail.

Coral Gables, Fl

• Oversaw all day-to-day office management operations for several departments, including Accounting, Debt Collections, Payroll, Human Resources, Marketing, Business Development, and Software Development.• Served in the capacity as the Project Manager for several clients that required a system conversion from all patient paper charts to electronic charts.• Proactively coordinated and participated in medical exhibits and conferences nationwide, conducted effective presentations, software demonstrations, and professionally represented the company to event participants.• Offered the appropriate level of technical support, specifically geared to the needs of the end user.• Oversaw customer service providers, and ensured client satisfaction, by providing supervised follow-up calls.• Performed system error monitoring and reporting, in partnership with the Development Team.• Provided professional software demonstrations in conjunction with sales leads and sales proposals.• Produced management required reports using SQL queries.• Maintained system data integrity by testing interface data entry in correlation with SQL queries.

Miami, Florida, United States

• Thoroughly completed land survey work order preparations, abiding by project deadlines.• Assisted in the proper preparation of elevation certificates.• Provided high-levels of customer support, ensuring customer satisfaction.

Bachelor Of Science - Bs, Management Information Systems, General

Bachelor'S Degree, Management Information Systems, General

Associate’S Degree, Computer Information Systems