Tax Program Lead
Current“At Foundation Communities, we are committed to equity, inclusion, and respect for all people. We stand with those who are speaking out against the deep disparity and racism that continue to plague our nation. Together we must confront the truth and work for change.”Ensure intake and tax operations run smoothly by managing opening and closing procedures, troubleshooting common issues, and resolving client and volunteer conflicts in The Hub ticketing system. Provide support, guidance, and ongoing training to Intake Specialists, Tax Specialists, and volunteer Client Liaison communications on Slack. Contact clients to remedy missing or incorrect information, respond to client messages, and provide tax return updates on the Hub, Zoom, Google voice, and Zultys.Serve as a resource for clients by answering questions before, during, and after the preparation of a tax return effectively to underserved and underrepresented communities.