Karina Souza Email and Phone Number

Checking reservations, distributing special requests to the appropriate departments, entering groups into the system, charging reservations, closing open accounts, filling out invoices.

I open and close the establishment. I generate reports to monitor breakfast and lunch/dinner reservations. I welcome guests and passersby, providing information and escorting them to their tables, as well as managing customer entry and exit. I handle phone calls and emails for restaurant and hotel reservations and inquiries, making reservations, including for special dates, and recording them in the Opentable system. I also oversee reservations, ensuring they are allocated correctly to specific… Show more I open and close the establishment. I generate reports to monitor breakfast and lunch/dinner reservations. I welcome guests and passersby, providing information and escorting them to their tables, as well as managing customer entry and exit. I handle phone calls and emails for restaurant and hotel reservations and inquiries, making reservations, including for special dates, and recording them in the Opentable system. I also oversee reservations, ensuring they are allocated correctly to specific customers, and identify food and beverages, printing menus and buffet signs. I issue proposals for events and dinners, and anticipate guests' orders and preferences to create personalized and positive experiences. Show less

I receive guests, providing information and escorting them to their tables. I control the entrance and exit of restaurant customers, answer phone calls and emails for reservations and inquiries. I make table reservations, including special dates, and record them in the Opentable system. I also manage reservations, ensuring they are allocated to the correct customers, identify food and beverages, present menus, take orders, and serve according to procedures. I prepare mise-en-place, clean and… Show more I receive guests, providing information and escorting them to their tables. I control the entrance and exit of restaurant customers, answer phone calls and emails for reservations and inquiries. I make table reservations, including special dates, and record them in the Opentable system. I also manage reservations, ensuring they are allocated to the correct customers, identify food and beverages, present menus, take orders, and serve according to procedures. I prepare mise-en-place, clean and reset counters and tables, and enter orders into the Oracle Micros system. Show less

I attend to event or group accommodation clients, issue quotes, negotiate according to established standards, maintain control reports, set up rooms, and coordinate events. Additionally, I also monitor and respond to reviews on relevant websites, track marketing strategy execution, create content for social media and other advertising materials, and suggest actions to improve the quality of services in the hotel, events, bars, and restaurant.

Present guests and clients with the best booking options according to the day's conditions and strategies, provide information about the hotel to clients at the time of booking, ensure correct input of reservations into the VHF system; impute negotiated sales agreements into the primary system, Verify arrivals for the current and following day.Coordinate with Reception and Events departments, as needed, to ensure guests' stays are seamless; monitor availability to open and close sales… Show more Present guests and clients with the best booking options according to the day's conditions and strategies, provide information about the hotel to clients at the time of booking, ensure correct input of reservations into the VHF system; impute negotiated sales agreements into the primary system, Verify arrivals for the current and following day.Coordinate with Reception and Events departments, as needed, to ensure guests' stays are seamless; monitor availability to open and close sales channels, avoiding overbooking. Show less

Provide face-to-face and telephone assistance, perform check-in and check-out for customers, assist with luggage, and provide support in other routine activities in the area